Arena Guest Experience Associate

Oak View Group; Ames (IA); On-site; USD 13,776 - 19,975; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group in Ames, Iowa is seeking a Guest Services Staff member to enhance the guest experience at events. This role requires welcoming fans, assisting with ticket scanning, and ensuring safety during events. Ideal candidates will exhibit strong communication skills and the ability to perform under pressure.

The position offers a flexible schedule with an hourly pay rate between $10.00 and $14.50. Applicants should possess a high school diploma or equivalent and be prepared to work nights, weekends, and holidays.

Qualifications

• Ability to work in a fast-paced, high-pressure environment.
• Strong interpersonal and communication skills necessary.
• Flexibility to work long hours, nights, weekends, and holidays.

Responsibilities

• Prepare your assigned section for guests.
• Welcome fans with a smile and helpful attitude.
• Scan event tickets to ensure proper entry.
• Assist guests in locating their ticketed seats.
• Monitor assigned area for issues and opportunities.
• Respond to guest concerns and complaints promptly.

Skills

Interpersonal skills

Clear communication

Ability to function in a fast-paced environment

Customer service

Education

High school diploma or equivalent

Job description

Oak View Group in Ames, Iowa is seeking a Guest Services Staff member to enhance the guest experience at events. This role requires welcoming fans, assisting with ticket scanning, and ensuring safety during events. Ideal candidates will exhibit strong communication skills and the ability to perform under pressure.

The position offers a flexible schedule with an hourly pay rate between $10.00 and $14.50. Applicants should possess a high school diploma or equivalent and be prepared to work nights, weekends, and holidays.