Arena Experience Ambassador - Evenings & Weekends

Delta-Center; Sandy (UT); On-site; USD 19,000 - 26,000; Full time

Job summary

Delta Center is seeking Xperience Ambassadors to provide a safe, welcoming environment for guests and staff during events at the Utah Mammoth Ice Center and other SEG properties.

Must be available nights, weekends, and holidays. Pay is $16.50 per hour. Ambassadors will perform security screening, ticket taking, ushering, alcohol response, and related duties, while upholding safety and customer service standards.

Qualifications

• Must be at least 18 years of age.
• Must be able to pass a background check.
• Ability to work in all areas and sections of the center, according to the needs of the event.
• Flexibility to work a variable schedule, including evenings, weekends, and holidays.
• Ability to read, understand, and follow instructions.
• Utilize a computer or device with internet access and remain proficient in its use for scheduling and communication purposes.
• Comfortable screening guests and employees entering the center.
• Must be able to follow verbal and written directions.

Responsibilities

• Work in all ambassador positions including security screening, safety positions, ticket taking, ushers, alcohol response, etc at the Utah Mammoth Ice Center and other SEG properties.
• Opportunity to work Delta Center events.
• Understand and exemplify the vision of our department.
• Make your presence felt in your area. Let our guests know you are a resource for the night.
• Respond to and resolve concerns while upholding the highest standards of safety and customer service.
• Being patient and focusing on your customers' needs.
• Observe and report any suspicious activity to your immediate supervisor or management team.
• Create as many positive experiences as possible for guests and staff.
• As an Ambassador of our brand, present a professional, polished appearance.
• Help create a safe and inviting environment while following NBA and NHL standards.
• Know how to get help and where to find help - be it an unruly guest, ticketing issue, a medical emergency, a major evacuation, or simply where to find the restroom.
• Own the responsibility of a clean and safe work environment for employees and guests.
• Operate with an emphasis on safety for employees, teams, and guests.
• Protect the reputation of the company
• Exemplify Delta Center mission and values: transparent, all in, community obsessed, one team, and scrappy
• Other duties as assigned

Skills

Communicates effectively

Customer focus

Action oriented

Job description

Delta Center is seeking Xperience Ambassadors to provide a safe, welcoming environment for guests and staff during events at the Utah Mammoth Ice Center and other SEG properties.

Must be available nights, weekends, and holidays. Pay is $16.50 per hour. Ambassadors will perform security screening, ticket taking, ushering, alcohol response, and related duties, while upholding safety and customer service standards.