Area Vice President, Client Success (R-20142)

Dun & Bradstreet; Austin (TX); Sur place; USD 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Generous paid time off

Parental leave

Education assistance

Health insurance

401k with company matching

Volunteer days

Résumé du poste

Dun & Bradstreet is seeking a seasoned Client Success leader to guide post-sale engagements with enterprise clients in a dynamic, data-driven environment. You will drive adoption, retention, and expansion through executive-level partnering and cross-functional collaboration.

The role emphasizes building a high-performing team, aligning customer goals with product capabilities, and delivering measurable ROI across the client base.

Qualifications

• Leadership experience in post-sale client management of large enterprise accounts.
• Proven ability to drive product adoption and renewals through data insights.
• Strong communication and presentation skills for executive stakeholders.

Responsabilités

• Lead the Customer Success function to meet satisfaction, ROI, and renewal goals.
• Build a high-performing team through hiring, goals, and performance management.
• Advise client organizations and deepen executive relationships for long-term success.
• Leverage data to improve team performance and drive product adoption.
• Set expectations and manage operations with structured, agile processes.
• Collaborate with Product, Sales, Support, and Ops to prioritize initiatives.
• Represent customers to leadership and ensure alignment with strategic outcomes.
• Travel as required up to 25% for client visits and engagements.

Connaissances

Client success leadership

Enterprise accounts

Cross-functional collaboration

Data-driven

Client retention

Formation

Bachelor's Required

Master's Preferred

Outils

MS Excel

PowerPoint

Word

Description du poste

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers .

The Client Success Management function is responsible for retaining existing business and drive salesgrowth through client adoption of Company products and services. Specialize in using deep industry,business processes and product expertise to increase product adoption and utilization. Post-sale clientpoint of contact accountable for value driven engagements across the customer retention lifecycleresulting in client renewals. May handle escalations and coordinate across other functional areas of theCompany

• Effectively lead the Customer Success function to achieve customer satisfaction, programmatic,business, and strategic goals
• Build and maintain a high performing team through effective hiring, goal setting, rewards, team buildingand performance management activities
• Become a trusted advisor to client organizations, deepening relationships with key stakeholders andensuring they achieve measurable success and ROI with our platform
• Utilize data to enhance team performance, build compelling business cases, and drive product adoptionacross the client base
• Set high expectations for your team, driving them to meet and exceed operational targets throughstructured and agile processes
• Serve as a strong advocate for our customers, building lasting relationships with C-level and VPstakeholders to ensure their long-term success
• Lead from the front, balancing servant leadership with a proactive, vocal approach to accountengagement
• Collaborate with executive leadership to prioritize customer success initiatives

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers .

The Client Success Management function is responsible for retaining existing business and drive salesgrowth through client adoption of Company products and services. Specialize in using deep industry,business processes and product expertise to increase product adoption and utilization. Post-sale clientpoint of contact accountable for value driven engagements across the customer retention lifecycleresulting in client renewals. May handle escalations and coordinate across other functional areas of theCompany

Essential Key Responsibilities

• Effectively lead the Customer Success function to achieve customer satisfaction, programmatic,business, and strategic goals
• Build and maintain a high performing team through effective hiring, goal setting, rewards, team buildingand performance management activities
• Become a trusted advisor to client organizations, deepening relationships with key stakeholders andensuring they achieve measurable success and ROI with our platform
• Utilize data to enhance team performance, build compelling business cases, and drive product adoptionacross the client base
• Set high expectations for your team, driving them to meet and exceed operational targets throughstructured and agile processes
• Serve as a strong advocate for our customers, building lasting relationships with C-level and VPstakeholders to ensure their long-term success
• Lead from the front, balancing servant leadership with a proactive, vocal approach to accountengagement
• Collaborate with executive leadership to prioritize customer success initiatives

Education and Experience

• 15+ years of relevant experience
• Bachelor's Required
• Master's Preferred

Additional Skills and/or Certifications

• Minimum of 10 years in a post-sale client management experience leading a portfolio of high-touch enterprise and/or strategic accounts
• Has technical acumen to understand and connect the clients’ business goals with our product abilities
• Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
• Experience in working with complex, multi-divisional, multi-geographical customers
• Experience working with cross-functional teams (Product, Sales, Support, Ops)
• A bias for action
• Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support ofdriving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
• Ability to travel for business at least 25% of the time

Benefits We Offer

Generous paid time off in your first year, increasing with tenure.

Up to 16 weeks 100% paid parental leave after one year of employment.

Paid sick time to care for yourself or family members.

Education assistance and extensive training resources.

Do Good Program: Paid volunteer days & donation matching.

Competitive401k with company matching.

Health & wellness benefits, including discounted Wellhubmembership rates.

Medical, dental & vision insurance for you, spouse/partner & dependents.

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Equal Employment Opportunity (EEO)

Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities

Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [e-mail] to let us know the nature of your accommodation request and your contact information.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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