Senior Client Success Manager, East (R-20151)
Dun & Bradstreet
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Dun & Bradstreet is seeking a Senior Client Success Manager to own the full lifecycle of a global/enterprise client relationship, driving adoption, value realization and renewal readiness. You will collaborate with Sales, Product, Data, Technology and Delivery teams to align on client priorities and measurable outcomes.
The role emphasizes strategic planning, customer health insights, and executive-level reviews to ensure client success and long-term partnerships.
Qualifications
- Minimum of eight years of experience working with large global clients dealing with data and analytics delivered through complex enterprise solutions.
- Solid customer success or account servicing experience with complex enterprise solutions.
- Proven track record of delivering retention results through Client Success engagements and structured retention planning.
- Strong collaboration, influencing skills and client-centric mindset.
- Excellent listening, presentation and communication skills at all business levels.
Responsibilities
- Be accountable for the assigned full lifecycle of the Client’s overall success with Dun & Bradstreet, including adoption and value realization.
- Serve as the senior Customer Success owner for complex Global and Enterprise Clients, delivering measurable value.
- Lead customer maturity discussions and roadmap planning for advanced, scalable use of Dun & Bradstreet solutions.
- Develop and lead strategic retention planning in partnership with Sales to support on-time renewal success.
- Capture and act on customer health, risk and growth signals to drive action and value realization.
- Coordinate cross-functional teams around client priorities and ensure alignment with strategic plans.
- Own service relationships through regular reviews and executive stakeholder engagement.
Skills
Job description
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers .
The Senior Client Success Manager is the primary point of responsibility and accountability for all service obligations to ensure we realize value for D&B Global and Enterprise Clients. The role acts as a trusted advisor within an assigned Sales Channel, bringing D&B’s best ideas, innovations and service capabilities to Clients and helping them achieve measurable business outcomes from their investment in D&B solutions.
This is a senior individual contributor role focused on complex Global and Enterprise Clients. The Senior Client Success Manager leads strategic Customer Success ownership through Driving Adoption and Value Realisation, Client Satisfaction, value plans, ROI evidence, customer health insight, customer maturity discussions, Strategic T-Minus Retention Planning, risk mitigation, supporting renewals and cross-functional orchestration.
Commercial ownership remains with Sales. Technical implementation, integrations, workflow configuration, solution architecture, technical assessments, AI architecture and AI readiness assessments remain with Technical Client Success Managers, Technical Advisory resources or other specialist functions.
- Be accountable for the assigned full lifecycle of the Client’s overall success with D&B, including Driving Adoption and Value Realisation activities, Client Satisfaction, retention readiness and supporting renewals.
- Serve as the senior Customer Success owner and trusted advisor for complex Global and Enterprise Clients, helping Clients realize measurable value from D&B solutions.
- Lead customer maturity discussions and develop or support pragmatic customer maturity roadmaps that help complex Clients progress toward more advanced, scalable and integrated use of D&B solutions.
- Develop and lead Strategic T-Minus Retention Planning in partnership with Sales, using customer health, maturity, adoption, value, risk and stakeholder insight to support on-time renewal success. Commercial ownership remains with Sales.
- Capture, interpret and act on customer health, maturity, risk and growth signals to drive corrective action, value realisation, retention readiness and appropriate commercial follow-up by Sales.
- Lead and adapt defined Client Success playbook execution for complex Global and Enterprise Clients, ensuring alignment with customer maturity, adoption, value realisation, customer health, Strategic T-Minus planning and retention readiness.
- Create and maintain a D&B solution value plan with clear success metrics, ROI evidence, adoption priorities, maturity actions and value realisation outcomes.
- Coordinate Post-Sales Teams and orchestrate Sales, Product, Data, Technology, Delivery, Customer Service and other relevant functions around agreed Client priorities.
- Own the service relationship through regular service reviews and executive stakeholder engagement, building intelligence on customer objectives, transformation priorities, adoption needs and the future D&B partnership.
- Deliver external service reviews and Executive Business Reviews to review adoption, value progress, Client sentiment, customer health and agreed next actions.
- Contribute to Strategic Account Planning by sharing service relationship intelligence with Sales, including customer priorities, risk indicators, maturity gaps, value evidence and growth signals.
- Identify risks to Clients achieving their stated business goals and work with the virtual team to build risk mitigation or get-well plans.
- Identify growth signals, emerging needs, new use cases and strategic customer intelligence and share these with Sales for appropriate commercial follow-up.
- Develop specialist industry knowledge relevant to the Client base to advise on industry dynamics, trends, peer best practices, transformation topics and effective use of D&B solutions.
- Support AI-enabled customer engagement and adoption discussions where relevant by connecting D&B capabilities to business outcomes, without owning technical AI responsibilities, AI architecture or implementation activities.
- Collaborate with Technical Client Success Managers, Technical Advisory resources or other specialist functions where Clients require specialized support relating to technical adoption, integrations, workflow configuration, solution architecture, technical assessments, implementation support, AI architecture or AI readiness assessments.
- Maintain accurate and timely information in relevant CRM systems and internal tools to support customer health visibility, Strategic Account Planning, T-Minus Retention Planning, customer maturity tracking, risk governance and internal reporting.
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers .
The Senior Client Success Manager is the primary point of responsibility and accountability for all service obligations to ensure we realize value for D&B Global and Enterprise Clients. The role acts as a trusted advisor within an assigned Sales Channel, bringing D&B’s best ideas, innovations and service capabilities to Clients and helping them achieve measurable business outcomes from their investment in D&B solutions.
This is a senior individual contributor role focused on complex Global and Enterprise Clients. The Senior Client Success Manager leads strategic Customer Success ownership through Driving Adoption and Value Realisation, Client Satisfaction, value plans, ROI evidence, customer health insight, customer maturity discussions, Strategic T-Minus Retention Planning, risk mitigation, supporting renewals and cross-functional orchestration.
Commercial ownership remains with Sales. Technical implementation, integrations, workflow configuration, solution architecture, technical assessments, AI architecture and AI readiness assessments remain with Technical Client Success Managers, Technical Advisory resources or other specialist functions.
- Be accountable for the assigned full lifecycle of the Client’s overall success with D&B, including Driving Adoption and Value Realisation activities, Client Satisfaction, retention readiness and supporting renewals.
- Serve as the senior Customer Success owner and trusted advisor for complex Global and Enterprise Clients, helping Clients realize measurable value from D&B solutions.
- Lead customer maturity discussions and develop or support pragmatic customer maturity roadmaps that help complex Clients progress toward more advanced, scalable and integrated use of D&B solutions.
- Develop and lead Strategic T-Minus Retention Planning in partnership with Sales, using customer health, maturity, adoption, value, risk and stakeholder insight to support on-time renewal success. Commercial ownership remains with Sales.
- Capture, interpret and act on customer health, maturity, risk and growth signals to drive corrective action, value realisation, retention readiness and appropriate commercial follow-up by Sales.
- Lead and adapt defined Client Success playbook execution for complex Global and Enterprise Clients, ensuring alignment with customer maturity, adoption, value realisation, customer health, Strategic T-Minus planning and retention readiness.
- Create and maintain a D&B solution value plan with clear success metrics, ROI evidence, adoption priorities, maturity actions and value realisation outcomes.
- Coordinate Post-Sales Teams and orchestrate Sales, Product, Data, Technology, Delivery, Customer Service and other relevant functions around agreed Client priorities.
- Own the service relationship through regular service reviews and executive stakeholder engagement, building intelligence on customer objectives, transformation priorities, adoption needs and the future D&B partnership.
- Deliver external service reviews and Executive Business Reviews to review adoption, value progress, Client sentiment, customer health and agreed next actions.
- Contribute to Strategic Account Planning by sharing service relationship intelligence with Sales, including customer priorities, risk indicators, maturity gaps, value evidence and growth signals.
- Identify risks to Clients achieving their stated business goals and work with the virtual team to build risk mitigation or get-well plans.
- Identify growth signals, emerging needs, new use cases and strategic customer intelligence and share these with Sales for appropriate commercial follow-up.
- Develop specialist industry knowledge relevant to the Client base to advise on industry dynamics, trends, peer best practices, transformation topics and effective use of D&B solutions.
- Support AI-enabled customer engagement and adoption discussions where relevant by connecting D&B capabilities to business outcomes, without owning technical AI responsibilities, AI architecture or implementation activities.
- Collaborate with Technical Client Success Managers, Technical Advisory resources or other specialist functions where Clients require specialized support relating to technical adoption, integrations, workflow configuration, solution architecture, technical assessments, implementation support, AI architecture or AI readiness assessments.
- Maintain accurate and timely information in relevant CRM systems and internal tools to support customer health visibility, Strategic Account Planning, T-Minus Retention Planning, customer maturity tracking, risk governance and internal reporting.
- Minimum of eight years of experience working with large global clients dealing with data and analytics delivered through complex enterprise solutions.
- Solid customer success or account servicing experience with complex enterprise solutions.
- Proven track record of delivering retention results through successful Client Success engagements, value realisation activities and structured retention planning.
- Strong collaboration and influencing skills.
- Client-centric approach with good commercial instincts and a clear understanding that commercial ownership remains with Sales.
- Ability to build and maintain relationships with Clients, executive stakeholders, senior decision makers and internal stakeholders.
- Excellent listening, presentation and communication skills at all business levels, with effective interpersonal skills.
- Strong understanding of customer health, customer maturity, value realisation, Strategic Account Planning, T-Minus Retention Planning, risk mitigation and growth-signal identification.
- Ability to lead customer maturity roadmap discussions and connect adoption, data-driven workflows, AI-enabled capabilities where relevant, and business outcomes to measurable Client value.
- Innovative thinker who is willing to identify new ways to achieve stated objectives while maintaining a focus on practical Client outcomes.
- Self-starter who can work independently, enjoys solving problems and can execute effectively against plans.
- Strong service management, project management, stakeholder management and cross-functional orchestration skills.
- Ability to collaborate with Technical Client Success Managers, Technical Advisory resources or other specialist functions where technical adoption, integrations, workflow configuration, solution architecture, technical assessments, AI architecture or AI readiness assessments are required.
- Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive and seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset. Keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors, and widen and broaden competencies through structured courses and programs.
- Where applicable, fluency in English and languages relevant to the working market.
- Ability and willingness to travel up to 25% as required.
Generous paid time off in your first year, increasing with tenure.
Up to 16 weeks 100% paid parental leave after one year of employment.
Paid sick time to care for yourself or family members.
Education assistance and extensive training resources.
Do Good Program: Paid volunteer days & donation matching.
Competitive401k with company matching.
Health & wellness benefits, including discounted Wellhub membership rates.
Medical, dental & vision insurance for you, spouse/partner & dependents.
Dun & Bradstreet is an equal employment opportunity employer and believes in honesty and transparency in the employment hiring process, including pay transparency. Accordingly, listed on this posting is a good faith reasonable estimate of the salary range and other compensation in the job posting, as of the date of this posting. Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors including but not limited to: an individual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&B’s generous benefit package, outlined above.
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.
Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here We participate in E-Verify - The current poster can be found here.
Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.
This role is commission eligible
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
