Area Training Specialist - Affordable Housing LIHTC/HUD

Quality Management Group Inc; Ontario (CA); On-site; USD 85,962,000 - 94,558,000; Full time

Job summary

Quality Management Group seeks an Area Training Specialist to lead onboarding and ongoing training across multiple communities in Ontario, CA. The role focuses on ensuring new hires are trained efficiently and that tenured staff receive coaching on new initiatives and compliance requirements.

The ATS will play a key role in facilitating acquisitions, coordinating with Learning & Development leadership, and maintaining programs related to LIHTC, HUD Section 8, and Rural Development regulations.

Qualifications

• Minimum 1 year of training-related experience.
• Strong public speaking and virtual presentation skills.
• Customer service excellence at the Community Manager level.
• Ability to lead and motivate a team.

Responsibilities

• Onboarding management to ensure a consistent, high-quality experience for new hires.
• Train new hires on property management systems (Yardi, MaintenanceIQ, BI) and company policies.
• Collaborate with Regional/Community Managers to align onboarding with regional goals.
• Provide one-on-one coaching and development plans for staff to improve performance.

Skills

Training expertise

Public speaking

Team leadership

Customer service

Bilingual English/Spanish

Education

High school diploma

Tools

Yardi

MaintenanceIQ

Business Intelligence

Job description

• Base Pay $30.00 - $33.00 / Hour
• Job Category Learning & Development, Area Training Specialist, Corporate
• Relocation Expense Covered No
• Employee Type Full Time - Non-Exempt
• Required Degree High school
• Travel 25%
• Manage Others No

Contact information

• Name Sherry Williams

Description

ABOUT QUALITY MANAGEMENT GROUP:

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability .

POSITION SUMMARY

As an Area Training Specialist (ATS), you will play a pivotal role in shaping the future of our team and the communities we serve. This position is responsible for ensuring that new hires are trained efficiently and effectively, contributing to the overall performance goals of the properties. The ATS will also provide training and coaching for tenured employees, reinforce new company initiatives, and facilitate the transition of new acquisitions into the training process. A successful ATS is a role model and can perform Leasing Consultant, Assistant Property Manager, and Community Manager tasks for any property in their market or region. You must also have a strong compliance background in affordable housing programs including but not limited to LIHTC and HUD.

Key responsibilities

Onboarding Management:

• Manage the onboarding process to ensure a consistent and high-quality experience for new hires.
• Collaborate closely with Regional and Community Managers to assist with and complete the onboarding process for all employees.
• Conduct regular check-ins with new hires to manage the 90-day onboarding process, ensuring timely and effective execution.

Training and Development:

• Train new hires on essential Property Management Systems such as Yardi, MaintenanceIQ, Business Intelligence, and other property management software.
• Stay current on the company's systems, policies, and industry trends to provide relevant training and support.
• Support regional training initiatives and tailor programs to meet specific community goals in collaboration with Regional, Area, and Property Managers.
• Effectively collaborate with department managers and team members.

Operations Support:

• Maintain regular communication with the Regional Managers and Directors of Operations to discuss training schedules, needs, and performance goals.
• Role-play and shadow to provide a hands-on training experience.
• Develop training support and follow-up training plans in collaboration with Regional Managers and Compliance for those who do not meet expected performance levels.
• Provide one-on-one coaching for employees to help them achieve their goals and improve performance.

Acquisition Support:

• Assist with new acquisitions and transitions, ensuring a smooth integration into the company's operational framework.
• Collaborate with the Director of Learning & Development to facilitate workshops and provide one-on-one support for company-wide initiatives.

REQUIRED KNOWLEDGE AND SKILLS

Regulatory Compliance:

• In-depth knowledge of Tax Credit (Section 42), HUD Project-Based Section 8, and Rural Development (RD) regulations.
• Ability to interpret various funding sources' regulatory agreements, including income, rent, and utility allowance schedules.

Training Expertise:

• Minimum 1 year of training related experience required.
• Proven track record in training, with strong public speaking and virtual presentation skills preferred.
• Exceptional customer service skills and competencies at the Community Manager level.
• Ability to effectively lead and motivate a team.

Industry Experience:

• 3-5 years of experience in Affordable Property Management with a solid compliance background.
• Proficiency in various software, applications, and computer programs relevant to property management.

Communication and Interpersonal Skills:

• Proficient in the English language in written and verbal communication skills; Spanish-speaking ability is highly preferred.
• A customer-focused mentality with a polished, professional demeanor.
• Demonstrate initiative, professionalism, integrity, and exercise confidentiality in all areas of performance.
• Excellent interpersonal and communication skills, including diplomacy and discretion

Adaptability and Multitasking :

• Ability to multitask and shift priorities quickly in a fast-paced environment, demonstrating agility and resourcefulness.
• Thrives in a fast-paced, team-oriented, collaborative, deadline-driven work environment and can manage a high level of detail.
• A passion and strong understanding of our industry and our business mission.
• Ability to build external relationships while positively promoting the organization.
• Excellent time and project management skills with the ability to organize and prioritize tasks.

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• While performing the duties of this job, the employee is required to walk 10% of the time, stand 10% of the time, and sit 80% of the time.
• Operates computer requiring the use of hands/fingers
• Occasional bending, reaching, kneeling and/or crouching
• Regular lifting of up to 30 pounds
• Occasional climbing of stairs
• While performing the duties of this job, the employee is occasionally required to handle or feel objects, touch, and use tools, stoop, twist, push, pull, grasp, balance, crawl, talk, and hear.
• Specific vision requirements include close vision, distance vision and color vision and peripheral vision, depth perception, and an ability to adjust focus.
• The employee will be required to travel for business purposes.
• Must posses a Valid Driver's License

The work environment characteristics described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job, the employee is exposed to the prevailing weather conditions at the time. This may include warm, hot, or cold temperatures. The noise level in the work environment is moderate.

Requirements

Must have LIHTC/Project Based Section 8 HUD experience. The role is based out of Ontario, California and a valid driver's license is required since this position travels to various sites as needed to provide training. Bilingual English/Spanish preferred but not required.

Summary

We participate in E-Verify to confirm the identity and employment eligibility of all new hires.