Area Supervisor

Estis Management Llc; Town of Texas (WI); On-site; USD 65,000 - 110,000; Full time

Job summary

Estis Management Llc in Wisconsin seeks a seasoned Field Service Supervisor to lead teams, ensure safety and service excellence, and drive profitability across assigned areas. You will coordinate equipment, materials and personnel to job sites, optimize utilization and control costs.

The ideal candidate has 3+ years of supervisory experience, strong leadership and communication skills, proficiency with Microsoft Office, and a track record of improving operational metrics.

Qualifications

• High school diploma or equivalent.
• 3+ years supervisory experience.
• 7+ years of required technical experience.
• 3+ years of experience in customer relations.

Responsibilities

• Champions health, safety, environmental and service policies.
• Responsible for value creation and profitability of assigned area.
• Coordinates deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost.
• Measures and communicates teams performance against all set Metrics, develops plans for improvement where warranted.
• Implements, manages and communicates performance measures for area for responsibility.

Skills

Leadership

Customer service

Interpersonal skills

Coaching

Microsoft Office

Planning & Scheduling

Process management

Analytical

Mechanical aptitude

Problem solving

Oral communication

Written communication

Driving

Education

High school diploma or equivalent

Tools

Inventory management systems

Job description

Position Overview:Provides leadership, technical and operational expertise and is the champion for safe, best in class service that creates customer satisfaction and company value.Responsibilities/Job Duties:Champions health, safety, environmental and service policies, standards and process improvement.Responsible for the value creation and profitability of assigned areaEnsures that equipment is clean and maintained is excellent working condition.Empowered to frequently represent Estis to customers, providing technical/operation expertise in response to customer inquiriesEfficiently deploys equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resourcesResponsible delivery of Preventive Maintenance and Call Out/Repair within a specified geographical areaProvides leadership and communication of company practicesCoordinates deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical areaMeasures and communicates teams performance against all set Metrics, develops plans for improvement where warrantedCompiles and conveys job-specific information to Field Service Technicians, other Managers and/or departments within the companyCoordinates work with others to minimize equipment downtime and most effectively utilize resourcesEvaluates direct reports and makes recommendations for Technical and soft skills trainingImplements, manages and communicates performance measures for area for responsibility.Accountable for implementation and execution of budget, and Operational Standards and ProcessesParticipates in management reviews of measures with team, develops and executes action plans for improvementMust be able to work with the team in developing improved work processes for the departmentPerforms other duties as assignedQualifications:Exhibit strong customer service, interpersonal, coaching and leadership skillsProficient using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skillsStrong organizational, planning and scheduling, process management and negotiation skillsStrong analytical abilities, mechanical aptitude combined and problem solving skillsStrong Writing skills with technical subject matter and oral communication skillsHigh school diploma or experience equivalentSpecific industry knowledge and job experiencePlanning & Scheduling experience preferred3+ years of experience in customer relations7+ years of required technical experience3+ years of supervisory experienceValid Driver’s License with satisfactory driving recordPhysical Requirements:Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time dailyAbility to lift up to 80 poundsVision required: 20/40 with or without corrective lenses to accurately read all related distribution documentsAbility to communicate verbally using a telephoneWorking ConditionsAbility to work under pressureWillingness to travel extensively driving a company vehicleSubject to outdoor environment with adjusting temperatures and climateRequired Experience:- Minimum of 3 years of experience in a supervisory role.- Proven track record of managing teams and driving operational efficiency.- Experience in inventory management and control.- Demonstrated ability to meet sales targets and improve customer satisfaction.Required Skills and Abilities:- Strong leadership and team management skills.- Excellent communication and interpersonal skills.- Ability to analyze data and make informed decisions.- Strong problem-solving skills and ability to handle challenging situations effectively.- Ability to multitask and prioritize in a fast-paced environment.