Area Supervisor

Ross Stores, Inc.; St. Louis (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as an Area Supervisor with a leading off-price retailer. This role offers the chance to oversee store operations, ensure customer satisfaction, and promote a safe shopping environment. You'll collaborate with associates to maintain high standards of merchandising and customer service while developing your leadership skills. An exciting opportunity awaits you in a company that values diversity, teamwork, and personal growth. If you're ready to take the next step in your career, this position is perfect for you!

Qualifications

• Excellent communication skills, fluency in English.
• Prior customer service and supervisory experience preferred.

Responsibilities

• Ensuring safety and security in the store environment.
• Managing customer service and store operations effectively.

Skills

Communication Skills

Customer Service

Supervisory Experience

Basic Math

Tools

POS Systems

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people—join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, a strong track record of success and growth. We focus on bringing high-quality brands and on-trend merchandise at extraordinary savings, providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Pursuing excellence while learning and evolving
• Career growth: Developing industry-leading talent as Ross grows
• Teamwork: Collaborating to solve hard problems
• Diversity, Equality & Inclusion: Celebrating backgrounds, identities, and ideas, and being a positive community force

Our headquarters are in Dublin, CA, with buying offices in NYC, LA, Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive environment and continuous learning.

Job Overview

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store, overall operations, and supervision when acting as Manager on Duty. Responsibilities include opening/closing the store, supervising associates, maintaining a friendly shopping environment, ensuring merchandise presentation, and executing operational processes.

Key Responsibilities

1. Maintaining Safe & Secure Environments: Ensuring safety is a priority, maintaining awareness, security, and emergency procedures.
2. Customer Service: Treating all customers, associates, and leaders with respect and professionalism.
3. Personal and Store Brand: Supporting company branding, maintaining a professional appearance, and store cleanliness.
4. Merchandising: Managing merchandise recovery, receiving, processing, and display, including back-stock and loss reduction.
5. Loss Prevention: Conducting awareness and security activities, safeguarding confidential information.
6. Front End Operations: Managing checkout efficiency, training, equipment, and customer flow.
7. Fitting Rooms: Maintaining cleanliness, audit, and compliance.
8. Administrative Duties: Handling cash, payroll, and other store-specific administrative tasks.
9. Competencies: Managing work processes, business acumen, planning, talent development, collaboration, leadership, communication, and accountability.

Qualifications

• Excellent communication skills, fluency in English
• Prior customer service and supervisory experience preferred
• Familiarity with POS systems
• Ability to perform basic math
• Availability to work evenings and weekends

Physical Requirements

Must be able to stand, walk, bend, squat, lift up to 25 lbs, and use store equipment as needed.

Supervisory Responsibilities

Supervises retail associates and stockroom leads where applicable.

Additional Information

This description summarizes primary duties; duties may change. Ross is an equal opportunity employer committed to diversity and inclusion.