Area Supervisor

Ross Stores; Santa Clara (CA); On-site; USD 27,827 - 28,516; Full time

Job summary

Sentinel Labs is looking for an Area Supervisor to manage store operations in Santa Clara, California. You will be responsible for duties such as opening and closing the store, supervising associates, and maintaining a friendly shopping environment.

The ideal candidate should have experience in customer service and supervision, along with excellent communication skills. The position offers a pay range of $20.20 to $20.70 per hour, with additional rewards based on location and role.

Qualifications

• Excellent verbal communication skills are essential.
• Prior customer service and supervisory experience preferred.
• Fluency in English is required.

Responsibilities

• Open and close store, including security and timekeeping.
• Supervise store security and associates.
• Ensure customer safety and maintain store cleanliness.

Skills

Excellent verbal communication skills

Fluency in English

Prior customer service experience

Supervisory experience

Familiarity with point-of-sale equipment

Basic mathematical calculation skills

Ability to work evenings and weekends

Job description

Position Overview

The Area Supervisor is responsible for a specific assigned area of the store and performs general store operations while serving as Manager on Duty. Duties include opening and closing the store, supervising associates, maintaining a friendly environment, ensuring proper merchandise presentation, and executing company operational processes.

Essential Functions

• Open and close store, including security and timekeeping.
• Maintain a safe and secure environment; monitor sales floor and report unsafe conditions.
• Supervise store security, including entrance control, electronic article surveillance, cash office, and armored carrier pick‑ups.
• Ensure customer safety, accident prevention and reporting, and emergency procedures.
• Maintain cleanliness and merchandising of the store per company standards.
• Perform general merchandising tasks: sizing, markdowns, receiving, processing merchandise and non‑merchandise deliveries, stocking and floor moves.
• Manage loss prevention awareness program, conduct inspections and use PVM system.
• Supervise front end operations: train and coach associates, maintain pace, handle cash registers, shortages, and back‑hand processing.
• Oversee fitting room maintenance, tag audits, and return processing.
• Complete administrative duties as assigned: cash pulls, bank deposits, payroll reports, scheduling, register control, and refund approval.

Competencies

• Manage work processes efficiently.
• Apply business acumen and prioritize tasks.
• Build and develop talent.
• Collaborate across functions.
• Lead by example and communicate effectively.
• Ensure accountability and execution.

Qualifications and Special Skills

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Basic mathematical calculation skills for retail.
• Ability to work evenings and weekends.

Physical Requirements / ADA

• Use store equipment (PDTs, registers, PC).
• Stand, walk, and move up to 100% of working time.
• Frequently bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, lift more than 25lbs; stockroom shifts may require >20lbs.
• Use janitorial equipment, rolling racks, ladders, and other supplies.

Supervisory Responsibilities

• Retail Associates
• Stockroom Leads (where applicable)

The base pay range for this role is $20.20 - $20.70 per hour. Compensation includes additional rewards and benefits based on location and role.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination.