Area Supervisor

Ross Stores, Inc.; East Brunswick Township (NJ); On-site; USD 23,997 - 24,686; Full time

Job summary

Ross Stores, Inc. is looking for an Area Supervisor in East Brunswick Township, NJ. The role involves supervising daily store operations, managing retail associates, ensuring safety and customer service excellence, and handling various administrative tasks. Candidates should possess excellent communication skills, with prior customer service or supervisory experience preferred. The pay range is $17.42 – $17.92 per hour, and applicants must be willing to work evenings and weekends as needed.

Qualifications

• Excellent verbal communication skills.
• Fluency in English required.
• Prior customer service or supervisory experience preferred.
• Familiarity with point-of-sale equipment beneficial.
• Basic math skills essential for retail operations.
• Willingness to work evenings and weekends.

Responsibilities

• Oversee daily store operations and manage associates.
• Ensure customer service excellence and safety protocols.
• Handle cash pulls, deposits, and payroll administration.
• Supervise front-end and stockroom functions.

Skills

Excellent verbal communication skills

Fluency in English

Prior customer-service or supervisory experience

Familiarity with point‑of‑sale equipment

Basic mathematical abilities

Ability to work evenings and weekends

Job description

Overview

Ross is a leading off‑price retail chain with more than 2,200 stores nationwide and a strong track record of growth.

Key Responsibilities

Area Supervisors are responsible for day‑to‑day store operations, supervising associates, and ensuring safety, security, and customer service excellence.

• Store Operations: Open and close the store, manage front‑end and back‑office functions, and maintain a clean, organized environment.
• Safety & Security: Maintain awareness on the sales floor, secure entrance/exit control, monitor EAS devices, and respond to fire alarms.
• Customer Service: Treat all customers and associates with respect, demonstrate courtesy, and recognize associate achievements.
• Merchandising & Loss Prevention: Oversee receiving, processing, and merchandising of products; conduct “Code 50” inspections and enforce loss‑prevention policies.
• Front End Supervision: Execute best practices, train associates on cash registers and shortage control, and manage the register line.
• Fitting Room Management: Ensure fixtures are clean and tags are accounted for, and that all returns are correctly processed.
• Administrative Duties: Handle cash pulls, deposits, register controls, payroll administration, and other tasks assigned by the store manager.

Competencies

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution

Qualifications & Special Skills

• Excellent verbal communication skills
• Fluency in English
• Prior customer‑service or supervisory experience preferred
• Familiarity with point‑of‑sale equipment and applications
• Basic mathematical abilities for retail operations
• Ability to work evenings and weekends

Physical Requirements / ADA

• Use all store equipment (PDTs, registers, PC)
• Stand, walk, and move around the store up to 100% of working time
• Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly
• Occasionally push, pull, and lift >25 lbs; stockroom shifts may require >20 lbs
• Use janitorial equipment, rollers, ladders, and other supplies

Supervisory Responsibilities

• Retail Associates
• Stockroom Leads (where applicable)

Legal Disclosure

This job description summarizes the primary duties and responsibilities. It is not a comprehensive listing and may change at management’s discretion.

EEO Statement

Ross is an equal employment opportunity employer. We consider individuals for employment and promotion based on their skills, abilities, and experience. We are committed to complying with all applicable laws prohibiting discrimination on the basis of race, color, religion, creed, age, national origin, ancestry, disability, sex, veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender identity, sexual orientation, or any other protected class.

Compensation and Benefits

The base pay range for this role is $17.42 – $17.92 per hour. The range depends on factors including experience, qualifications, and location. Other rewards vary by position and location.