Area Supervisor

Ross Stores, Inc.; San Pablo (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in retail is seeking an Area Supervisor to oversee store operations and ensure a positive shopping experience. The role involves supervising associates, managing cash operations, and maintaining store standards. Ideal candidates will have strong communication skills and prior supervisory experience.

Qualifications

• Excellent verbal communication skills in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with POS systems.

Responsibilities

• Supervise Associates and maintain a friendly shopping environment.
• Execute and supervise operational processes as needed.
• Manage cash pulls, deposits, and payroll administration.

Skills

Verbal communication

Customer service

Supervisory skills

Basic math skills

Tools

POS systems

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

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Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
  
  

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Area Supervisor is a member of the Store Leadership responsible for a specific area of the Store, overseeing general operations and supervision when functioning as the Manager on Duty. They handle opening and closing the Store, supervising Associates, maintaining a friendly shopping environment, ensuring merchandise presentation, and keeping the work area clean. They also execute and supervise operational processes as needed.

Essential Functions

Maintaining Safe & Secure Environments:

• Prioritize safety, practicing safe behaviors in all tasks.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Secure the building, including managing entrances/exits, EAS devices, security, and alarm systems.
• Remove clutter and ensure clear emergency exits.
• Protect customer safety, report accidents, and manage emergency procedures.
• Test fire alarm systems and respond to alarms as needed.

Customer Service:

• Respect all Customers, Associates, and leaders.
• Display courtesy, friendliness, and professionalism; recognize Associates' efforts.

Personal and Store Brand:

• Represent and support the Company brand at all times.
• Maintain a professional appearance; ensure Associates adhere to dress code.
• Keep store areas clean, well-maintained, and merchandised.
• Manage daily trash removal.

General Merchandising:

• Ensure recovery, sizing, markdowns, and merchandise processing meet standards.
• Assist with receiving merchandise and back-stock organization.
• Help with merchandise placement and signage.

Loss Prevention:

• Follow Loss Prevention programs, maintain a strong presence on the sales floor.
• Safeguard confidential information and merchandise.
• Maintain PVM system and conduct inspections.

Front End Supervision and Operations:

• Ensure front-end standards and expedite customer lines.
• Train and coach Associates on cash register operations and policies.
• Manage equipment, supplies, and merchandise flow at the front end.

Fitting Rooms:

• Maintain cleanliness and organization of fitting rooms.
• Ensure proper tagging and return of merchandise.

Administrative Duties:

• Manage cash pulls, deposits, and payroll administration.
• Follow policies on refunds, tills, and schedules.
• Perform other duties as assigned by the Store Manager.

Qualifications and Skills:

• Excellent verbal communication skills in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with POS systems.
• Basic math skills for retail.
• Availability to work evenings and weekends.

Physical Requirements:

Ability to use store equipment, stand/walk extensively, and lift up to 25 lbs (or more for stockroom roles).

Supervisory Responsibilities:

Supervises Retail Associates and Stockroom Leads (if applicable).

Disclaimer:

This description summarizes primary duties and may change. Ross is an equal opportunity employer, committed to diversity and compliance with laws.