Area Supervisor

Ross Stores, Inc.; San Diego (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the retail sector is seeking an Area Supervisor to oversee store operations and ensure a high-quality shopping experience. The ideal candidate will manage associates, uphold safety standards, and maintain store presentation. This role offers opportunities for career growth within a dynamic team.

Qualifications

• Experience in retail management or supervisory roles preferred.
• Strong communication and interpersonal skills.
• Ability to maintain a safe and secure environment.

Responsibilities

• Supervise associates and store operations as Manager on Duty.
• Ensure customer safety and satisfaction.
• Maintain cleanliness and organization of the store.

Skills

Customer Service

Teamwork

Safety Awareness

Loss Prevention

Job description

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Area Supervisor is a member of the Store Leadership responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.

Essential Functions

Maintaining Safe & Secure Environments:

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Be responsible for security of the building including entrance/exit control, Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups, and register area.
• Remove clutter and ensure safe, clear egress to emergency exits.
• Be responsible for Customer safety including accident prevention, accident reporting, and emergency procedures.
• Test all fire alarm systems as scheduled. Respond to after-hours alarms when requested.

Customer Service:

• Treat all Customers, Associates, and other leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times. Recognize Associates using Company recognition programs.

Personal and Store Brand

• Represent and support the Company brand at all times.
• Maintain a professional appearance, in accordance with Company Dress Code. Ensure all Associates adhere to the Company Dress Code at all times.
• Keep all areas of the Store clean, well-maintained, and merchandised to standard.
• Be responsible for daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Be responsible for receiving merchandise truck when needed.
• Process all merchandise with a sense of urgency.
• Be responsible for receipt of all non-merchandise inbound deliveries.
• Maintain cleanliness and organization of all Stockrooms.
• Assist in delivering and placing merchandise on the sales floor when processed.
• Ensure back-stock is secured and processed according to Company policy.
• Merchandise the department including back stock.
• Reduce loss due to damage.
• Ensure compliance to monthly presentation guidelines in assigned area.
• Manage floor moves and signing including promotional signage.
• Perform re-wraps as needed.

Loss Prevention

• Understand and comply with Loss Prevention programs. Be responsible for Store Loss Prevention including maintaining a high customer service presence on the sales floor, engaging with Customers and Associates, and increasing Loss Prevention awareness.
• Demonstrate integrity and honesty in all interactions. Safeguard confidential information, cash, credit card information, and merchandise.
• Maintain the Public View Monitor (PVM) system properly.
• Conduct