Area Supervisor

Ross Stores, Inc.; San Diego (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the retail sector is seeking an Area Supervisor to join their team in San Diego. This role involves overseeing store operations, ensuring customer satisfaction, and managing staff. Ideal candidates will have supervisory experience and excellent communication skills. Join a dynamic team committed to diversity and inclusion while enjoying opportunities for career growth.

Qualifications

• Excellent verbal communication skills.
• Previous customer service and supervisory experience preferred.
• Availability to work evenings and weekends.

Responsibilities

• Oversee opening and closing of the store.
• Ensure safety and security on the sales floor.
• Manage daily operations and staff.

Skills

Verbal communication

Customer service

Supervisory experience

Basic math skills

Tools

POS systems

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

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Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
  
  

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, we achieved revenues of $20.4 billion. We are a Fortune 500 company committed to an inclusive work environment with ongoing learning and development opportunities.

General Purpose

The Area Supervisor is a key member of the Store Leadership team, responsible for a specific area of the store and for overall store operations when acting as Manager on Duty. They oversee opening and closing the store, supervise associates, and ensure a friendly, organized shopping environment. Responsibilities include merchandise presentation, maintaining cleanliness, and executing operational processes.

Essential Functions

Maintaining Safe & Secure Environments:

• Prioritize safety and practice safe behaviors.
• Maintain awareness on the sales floor to ensure safety and security, reporting unsafe conditions.
• Secure the building, including controlling entrances/exits, checking EAS devices, and managing security of the Cash Office and other sensitive areas.
• Ensure clear egress routes and safety for customers and staff, including emergency procedures and fire alarm testing.

Customer Service:

• Respect all customers, associates, and leaders.
• Demonstrate professionalism and recognize associates through company programs.

Personal and Store Brand:

• Represent the company brand professionally.
• Maintain store cleanliness and merchandising standards.
• Manage daily trash removal.

General Merchandising:

• Ensure recovery, sizing, markdowns, and merchandise processing meet standards.
• Handle merchandise receipt and organization, including back stock management.
• Support merchandise placement and promotional signage.

Loss Prevention:

• Follow loss prevention protocols, engaging customers and staff.
• Safeguard confidential information and merchandise.
• Maintain PVM system and conduct inspections.

Front End Operations:

• Ensure front-end standards and customer flow efficiency.
• Train and coach associates on register procedures and security.
• Manage equipment and supplies, and ensure merchandise salability.

Fitting Rooms:

• Maintain cleanliness and security of fitting rooms.
• Audit and process returned merchandise properly.

Administrative Duties:

• Handle cash pulls, deposits, and payroll tasks.
• Follow policies on refunds, tills, and scheduling.
• Perform other duties as assigned by the Store Manager.

Competencies

• Manage Work Processes
• Business Acumen
• Plan, Prioritize & Align
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

Qualifications and Skills

• Excellent verbal communication skills.
• Fluency in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with POS systems.
• Basic math skills.
• Availability to work evenings and weekends.

Physical Requirements & ADA

Ability to operate store equipment, stand and move throughout the store, and lift up to 25 lbs., with some roles requiring lifting over 20 lbs. for stockroom shifts.

Supervisory Responsibilities

• Retail associates
• Stockroom leads (if applicable)

Disclaimer

This description summarizes primary duties and may change. Ross is an equal opportunity employer committed to diversity and inclusion.