Area Supervisor

Ross Stores, Inc.; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in retail is seeking an Area Supervisor to join their team in Phoenix, AZ. This role involves overseeing store operations, supervising staff, and ensuring a positive shopping experience. Ideal candidates will have strong communication skills and prior supervisory experience, contributing to a dynamic work environment focused on growth and teamwork.

Qualifications

• Excellent verbal communication skills and fluency in English.
• Prior supervisory and customer service experience preferred.
• Ability to perform basic math and work flexible hours.

Responsibilities

• Responsible for overall store operations when acting as Manager on Duty.
• Supervising associates and maintaining a friendly shopping environment.
• Managing merchandising activities and implementing loss prevention strategies.

Skills

Communication

Customer Service

Supervisory Skills

Basic Math

Tools

Point-of-Sale Systems

Job description

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry-leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate backgrounds, identities, and ideas, making us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning and development opportunities.

General Purpose:

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store, overall store operations when acting as Manager on Duty, supervising associates, maintaining a friendly shopping environment, ensuring merchandise presentation, and store cleanliness. They also execute and supervise operational processes as needed.

Essential Functions include:

• Maintaining a safe and secure environment by practicing safety behaviors, monitoring the sales floor, and ensuring security measures are in place.
• Providing excellent customer service by treating everyone with respect and professionalism.
• Representing and supporting the company brand through professional appearance and store presentation.
• Managing merchandising activities, including receiving merchandise, processing deliveries, and maintaining stockrooms.
• Implementing loss prevention strategies, safeguarding merchandise and confidential information.
• Supervising front-end operations, ensuring efficient checkout processes, and coaching associates.
• Maintaining cleanliness and organization of fitting rooms and other areas.
• Completing administrative duties such as cash handling, payroll, and scheduling as assigned by the Store Manager.

Qualifications and Skills:

• Excellent verbal communication skills and fluency in English.
• Prior supervisory and customer service experience preferred.
• Familiarity with point-of-sale systems.
• Ability to perform basic math and work flexible hours including evenings and weekends.

Physical Requirements:

• Ability to stand, walk, bend, squat, and lift up to 25 lbs regularly; up to 20 lbs for stockroom shifts.
• Use of store equipment, including registers, PDTs, ladders, and janitorial supplies.

Supervisory Responsibilities: Retail associates and stockroom leads where applicable.

Note: This description summarizes primary duties and is subject to change. Ross is an equal opportunity employer dedicated to diversity and inclusion.