Area Supervisor

Ross Stores, Inc.; Phillipsburg (NJ); On-site; USD 23,997 - 24,686; Full time

Job summary

Ross Stores, Inc. is seeking an Area Supervisor in Phillipsburg, New Jersey. In this role, you will be responsible for day-to-day store operations, supervising associates, and maintaining safety and customer service standards. Ideal candidates will have previous customer service or supervisory experience and excellent verbal communication skills.

The position offers a pay rate of $17.42 – $17.92 per hour based on experience and qualifications. You will play a vital role in creating a welcoming environment for customers and ensuring operational efficiency.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer-service or supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Basic mathematical abilities for retail operations.
• Ability to work evenings and weekends.

Responsibilities

• Open and close the store and manage front-end and back-office functions.
• Maintain safety, security, and customer service excellence.
• Oversee receiving, processing, and merchandising of products.
• Train associates on cash registers and shortage control.
• Handle cash pulls, deposits, register controls, and payroll administration.

Skills

Excellent verbal communication skills

Fluency in English

Prior customer-service or supervisory experience

Familiarity with point‑of‑sale equipment

Basic mathematical abilities for retail operations

Ability to work evenings and weekends

Job description

Overview

Ross is a leading off‑price retail chain with more than 2,200 stores nationwide and a strong track record of growth.

Key Responsibilities

Area Supervisors are responsible for day‑to‑day store operations, supervising associates, and ensuring safety, security, and customer service excellence.

• Store Operations: Open and close the store, manage front‑end and back‑office functions, and maintain a clean, organized environment.
• Safety & Security: Maintain awareness on the sales floor, secure entrance/exit control, monitor EAS devices, and respond to fire alarms.
• Customer Service: Treat all customers and associates with respect, demonstrate courtesy, and recognize associate achievements.
• Merchandising & Loss Prevention: Oversee receiving, processing, and merchandising of products; conduct “Code 50” inspections and enforce loss‑prevention policies.
• Front End Supervision: Execute best practices, train associates on cash registers and shortage control, and manage the register line.
• Fitting Room Management: Ensure fixtures are clean and tags are accounted for, and that all returns are correctly processed.
• Administrative Duties: Handle cash pulls, deposits, register controls, payroll administration, and other tasks assigned by the store manager.

Competencies

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution

Qualifications & Special Skills

• Excellent verbal communication skills
• Fluency in English
• Prior customer‑service or supervisory experience preferred
• Familiarity with point‑of‑sale equipment and applications
• Basic mathematical abilities for retail operations
• Ability to work evenings and weekends

Physical Requirements / ADA

• Use all store equipment (PDTs, registers, PC)
• Stand, walk, and move around the store up to 100% of working time
• Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly
• Occasionally push, pull, and lift >25 lbs; stockroom shifts may require >20 lbs
• Use janitorial equipment, rollers, ladders, and other supplies

Supervisory Responsibilities

• Retail Associates
• Stockroom Leads (where applicable)

Legal Disclosure

This job description summarizes the primary duties and responsibilities. It is not a comprehensive listing and may change at management’s discretion.

EEO Statement

Ross is an equal employment opportunity employer. We consider individuals for employment and promotion based on their skills, abilities, and experience. We are committed to complying with all applicable laws prohibiting discrimination on the basis of race, color, religion, creed, age, national origin, ancestry, disability, sex, veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender identity, sexual orientation, or any other protected class.

Compensation and Benefits

The base pay range for this role is $17.42 – $17.92 per hour. The range depends on factors including experience, qualifications, and location. Other rewards vary by position and location.