Area Supervisor

Hispanic Alliance for Career Enhancement; Oswego Township (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Area Supervisor to join their dynamic team. In this vital role, you will oversee store operations, ensuring a safe and welcoming environment for customers. You will lead a team of associates, manage merchandising processes, and uphold the company's commitment to excellence. This position offers opportunities for career growth and development within a supportive and diverse workplace. If you are passionate about retail and have a knack for leadership, this is the perfect opportunity for you to shine!

Qualifications

• Excellent verbal communication skills and fluency in English.
• Previous customer service and supervisory experience preferred.

Responsibilities

• Oversee general operations and supervision as the Manager on Duty.
• Ensure a safe shopping environment and manage customer safety.
• Maintain cleanliness and organization of store areas.

Skills

Verbal Communication

Customer Service

Supervisory Experience

POS Systems Familiarity

Basic Math Skills

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, a strong track record of success and growth. Our focus has always been bringing our customers high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Our winning team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate diverse backgrounds, identities, and ideas because our differences make us stronger, and we strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of Store Leadership, responsible for a specific area of the store, overseeing general operations and supervision when functioning as the Manager on Duty. They handle opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring merchandise presentation, and maintaining cleanliness. They also execute company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety and practice safe behaviors.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Secure the building, including entrance/exit control, EAS device checks, cash office security, and managing armored carrier pickups.
• Remove clutter and ensure clear emergency exits.
• Manage customer safety, including accident prevention and emergency procedures.
• Test fire alarm systems and respond to alarms after hours.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize associates appropriately.

Personal and Store Brand:

• Represent and support the company brand at all times.
• Maintain professional appearance per dress code.
• Keep all store areas clean and well-maintained.
• Handle daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards through training and supervision.
• Receive merchandise trucks when needed.
• Process merchandise promptly.
• Manage inbound deliveries and organize stockrooms.
• Assist in merchandising and back-stock management.
• Reduce merchandise damage and ensure compliance with presentation guidelines.
• Handle floor moves and signage, including promotional displays.

Loss Prevention:

• Follow Loss Prevention programs, maintain a high customer service presence, and safeguard confidential information.
• Maintain PVM system and conduct package inspections.
• Implement company best practices to maximize productivity and minimize theft.

Front End Supervision and Operations:

• Ensure front-end standards and efficiency, manage customer lines, and train associates on POS and policies.
• Control break schedules and ensure equipment functionality.

Fitting Rooms:

• Maintain cleanliness and organization of fitting rooms.
• Audit and manage returned merchandise according to policy.

Administrative Duties:

• Manage cash pulls, deposits, and payroll tasks as assigned.
• Perform other duties as directed by the Store Manager.

COMPETENCIES:

• Manage Work Processes
• Business Acumen
• Prioritize and Plan
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills.
• Fluency in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with POS systems.
• Basic math skills.
• Availability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Must be able to use store equipment, stand/walk for long periods, bend, squat, lift over 25 lbs, and perform related physical tasks.

SUPERVISORY RESPONSIBILITIES:

Retail Associates and Stockroom Leads (if applicable).

DISCLAIMER:

This is a summary; duties may change. Ross is an equal opportunity employer committed to diversity and compliance with applicable laws.