Area Supervisor

Ross Stores, Inc.; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading company in retail as an Area Supervisor, responsible for managing store operations and providing leadership to associates. You'll ensure a safe and welcoming environment, handle customer service interactions, and maintain operational excellence. This role offers opportunities for personal growth and career advancement within a successful organization.

Benefits

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Disability insurance

Qualifications

• Prior customer service and supervisory experience preferred.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings.

Responsibilities

• Responsible for opening and closing the store.
• Supervising associates and ensuring the store's security.
• Maintaining a friendly and clean shopping environment.

Skills

Customer Service

Leadership

Attention to Detail

Job description

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed

.

ESSENTIAL FUNCTION

S:

• ts:
• Understands that safety is the number one priority and practices safe behaviors in everything they
• do.Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leaders
• hip.Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register a
• rea.Removes clutter and ensures safe, clear egress to emergency ex
• its.Responsible for Customer safety including accident prevention, accident reporting and emergency procedu
• res.Tests all fire alarm systems as scheduled. Responds to after-hours alarms when reques

ted.Customer Serv

• ice:Treats all Customers, Associates, and other leaders with resp
• ect.Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition progr

ams.Personal and Store B

• randRepresents and supports the Company brand at all ti
• mes.Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all ti
• mes.Keeps all areas of the Store clean, well-maintained, and merchandised to stand
• ard.Responsible for daily trash remo
• ing:Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best pract
• ice.Responsible for receiving merchandise truck when nee
• ded.Processes all merchandise with a sense of urge
• ncy.Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, et
• c.).Responsible for cleanliness and organization of all Stockro
• oms.Helps deliver and place merchandise on sales floor when all merchandise is proces
• sed.Responsible for ensuring any back-stock is secured and processed to Company pol
• icy.Responsible for merchandising of department including the back st
• ock.Responsible for the reduction of loss due to dam
• age.Ensures compliance to the monthly presentation guidelines in assigned a
• rea.Responsible for floor moves and signing including promotional signing as nee
• ded.Responsible for re-wraps as nee

ded.

• ntion:
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awa
• reness.As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merch
• andise.Ensures Public View Monitor (PVM) system is maintained pr
• operly.Conducts "Code 50" package inspe
• ctions.Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while w

orking.Front End Supervision and Oper

• ations:Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Fro
• nt End.Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wa
• it timeTrains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity sta
• ndards.Controls Retail Associates' break schedule for backups, lunches and
• breaks.Ensures all equipment is working pr
• operly.Maintains proper supplies and recovery for the Front En
• d area.Ensures go backs are expedited, properly scanned, security tagged and ti
• cketed.Teaches all Associates the "Scan and Bag" best pr
• actice.Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty

racks.

• ng Rooms:
• Responsible for the maintenance and cleanliness of the Fitt
• ing Rooms.Ensures all Fitting Room garment tags are audited and accounted for to Compa
• ny policy.Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged

as needed.Administrative Duties as Assigned by Stor

• e Manager:Ensures Cash pulls and bank deposits are conducted to Compa
• ny policy.Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break
• schedules.Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting
• as needed.Other duties as assigned by Stor

e Manager.

C

• OMPETENCIES:
• Manages W
• ork ProcessesBu
• siness AcumenPlans, Aligns &
• ; Prioritizes
• Builds Talen
• ng by ExampleCommunicate
• s EffectivelyEnsures Accountability &a

mp; ExecutionQUALIFICATIONS AND SPECIAL SKI

• y in English.Prior Customer Service and supervisory experien
• ce preferred.Familiarity with point-of-sale equipment and
• applications.Ability to perform basic mathematical calculations commonly used in retail
• environments.Ability to work evenings

PHYSICAL RE

QUIREMENTS/ADA:

Ability to use all Store equipment, including PDTs, registers and

PC as required.

Ability to spend up to 100% of working time standing, walking, and moving

around the Store.

Ability to regularly bend at the waist, squat, kneel, climb, carry,

reach, and stoop.

Ability to occasionally push, pull and lif

t more than 25 lbs.

Ability to use janitorial equipment, rolling racks, ladders and othe

r assigned supplies.

Certain assignments may require other quali

fications and skills.

Associates who work Stockroom shifts: ability to regularly push, pull and

lift more than 20 lbs.

SUPERV

ISORY RESPONSIBIL

ITIES:

Retail Associates

Stockroom

Leads (wh

ere applicable)

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change

at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by f

ederal, state or local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, General Business, and Management

• Industries

  Retail

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Disability insurance

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