Area Supervisor

McDonald's Restaurants Limited; Morris (IL); Presencial; USD 55 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision

401(k)

Paid time off

Employee meals

Tuition assistance

Resumo da oferta

McDonald’s Restaurants Limited is seeking an Area Supervisor to oversee operational performance and guest experience across multiple restaurant locations. You will coach General Managers, audit operations, and drive brand standards with a focus on accountability and continuous improvement.

Reporting to the Director of Operations, you will monitor KPIs, lead safety and compliance, and develop talent for internal promotions while maintaining strong stakeholder communication and timely issue

Qualificações

• 3+ years of management experience; GM experience preferred.
• Experience in fast-paced hospitality or retail environments.
• Ability to coach and develop managers and staff.

Responsabilidades

• Lead General Managers and department leaders to achieve KPIs.
• Audit stores and monitor operating metrics (OSAT, labor cost, etc.).
• Ensure compliance with safety, health, and company policies.
• Facilitate regular GM meetings and communication with upper management.
• Analyze KPI reports and drive improvement initiatives.

Conhecimentos

Leadership

Coaching

Communication

Team development

Decision making

Customer focus

Formação académica

High school diploma

College degree preferred

Ferramentas

McDonald’s systems

Descrição da oferta de emprego

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

Position Summary

The Area Supervisor is responsible for overseeing the operational performance, leadership development, and guest experience across multiple restaurant locations. Reporting to the Director of Operations, this role supports General Managers in achieving business goals through coaching, auditing, and strategic guidance. The Area Supervisor plays a key role in driving operational excellence, team development, and brand standards while fostering a culture of accountability and continuous improvement.

What You’ll Do

Coaching & Development

• Lead by example in modeling accountability, professionalism, and brand values
• Provide hands‐on coaching and leadership development to General Managers and department leaders
• Influence and guide teams, building trust and alignment across locations
• Identify high‑potential talent and support succession planning and internal promotions

Operations Oversight

• Monitor and support performance metrics such as OSAT, OEPE, labor cost, food waste, etc.
• Respond to operational challenges with strategic decision‑making and clear communication
• Visit stores regularly to observe and audit people and processes, provide feedback and follow‑up to check for improvement

Safety & Compliance

• Conduct audits of food safety, inventory, scheduling, and customer service standards
• Ensure compliance with company policies, health regulations, and safety standards

Communication & Issue Resolution

• Facilitate regular GM meetings to ensure alignment of goals, communicate upcoming changes and gather feedback on opportunities for improvement
• Communicate effectively with upper management and cascade to GM’s
• Assist GM’s in resolving conflict and operation issues promptly and professionally

Reporting & Analysis

• Review store specific KPI reports to spot trends and opportunities. Assist GM with strategic planning and execution for improvement.

Other

• Secondary point of contact during internal/external audits and vendor visits
• All other duties as assigned

What You’ll Need

General

• Must be at least 21 years of age
• Bilingual (Spanish) highly desirable

Education

• High school diploma or equivalent preferred, but not required
• College degree preferred, but not required

Training

• Fred 1-6, Crew Trainer Verification/Certification (if applicable)
• Food Safety, OTP1
• Foundations, Leadership Transitions Class, OTP2
• Department Modules, DLIM Class
• Campus Completion
• Leading Great Restaurants
• Hamburger University Graduation

Experience

• At least 3 years prior management experience; prior GM experience preferred
• At least 2 years’ work experience in fast food, hospitality or retail environment
• Experience managing multiple locations and direct reports of all experience levels
• Ability to positively influence change
• Ability to coach and develop managers, supervisors or people leaders
• Ability to indirectly influence KPIs

Certifications

• ServSafe certification required to be obtained and active throughout tenure

Skills You Bring

Leadership skills

• Confident leading a team and developing others
• Skilled at coaching, giving feedback, and driving accountability
• Able to delegate effectively and focus on big‑picture goals
• Leads by example and builds trust
• Be a change management champion and help others adapt to fast‑paced environment

Soft skills

• Clear communicator who acts with emotional intelligence
• Ability to prioritize tasks and delegate effectively
• Effective in conflict resolution and having difficult conversations
• Organized, adaptable, and takes a strategic consultative approach
• Stays calm under pressure and acts with urgency when appropriate

Technical skills

• Strong understanding of food safety, labor laws, and compliance
• Experienced in managing KPIs like labor cost, food cost, and guest satisfaction
• Comfortable running reports and communicating findings to GM’s and Director of Operations with continuous improvement in mind
• Familiar with McDonald’s systems and applications

Additional Information

Work Environment & Schedule

• Requires regular travel between locations
• Night, weekend and holiday availability required
• Flexibility to respond to urgent operational needs
• Comfortable working in a fast‑paced environment

Reporting Structure

• Reports to the Director of Operations
• Direct reports include General Managers

Compensation & Benefits

• Competitive salary, pay for this position ranges from $55,000-70,000/year based on prior experience. Bi‑weekly pay
• Medical, dental and vision individual insurance plans 100% employer paid, additional cost for family plans and other voluntary benefits
• Other comprehensive voluntary benefits include life insurance, accidental death and dismemberment, short and long‑term disability, accident and critical illness coverage.
• 401(k)
• Flexible schedule
• Paid time off, up to 4 weeks/year
• Robust vehicle allowance package
• Free employee meals and 30% employee discount at participating McDonald’s nationwide
• Career advancement opportunities
• University Accredited Management Training Program
• Tuition Assistance
• Substantial savings on everyday purchase with McPerks discount program

Accommodation Statement

In accordance with the Americans with Disabilities Act (ADA) and other applicable laws, we provide reasonable accommodations to qualified individuals with disabilities. If you need assistance or accommodation during the hiring process or while employed, please contact Human Resources.

EEO Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. We are committed to providing reasonable accommodations to individuals with disabilities and to ensuring a workplace free from discrimination, harassment, and retaliation.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.