Area Supervisor

Ross Stores, Inc.; Killeen (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading off-price retailer as an Area Supervisor in Killeen, Texas. In this role, you will oversee store operations, ensure safety, and support a diverse team. Ideal candidates will have strong communication and supervisory skills, with opportunities for career growth.

Qualifications

• Prior supervisory and customer service experience preferred.
• Fluency in English required.
• Familiarity with POS systems and basic math skills.

Responsibilities

• Oversee general operations and supervise associates.
• Ensure safety and security in the store.
• Manage front-end operations and customer flow.

Skills

Communication

Customer Service

Supervisory Skills

Job description

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve hard problems and find the right solutions
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate backgrounds, identities, and ideas, making us stronger and more inclusive.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning and development opportunities.

General Purpose

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store, overseeing general operations, supervising associates, and acting as the Manager on Duty. They handle opening and closing the store, ensure merchandise presentation, maintain cleanliness, and execute operational processes.

Essential Functions

Maintaining Safe & Secure Environments

• Prioritize safety, practicing safe behaviors at all times.
• Maintain high awareness on the sales floor to ensure a safe shopping environment.
• Secure the building, including managing entry/exit controls, EAS devices, cash security, and receiving procedures.
• Ensure clear egress to emergency exits and handle safety procedures.
• Test fire alarm systems and respond to alarms as needed.

Customer Service

• Treat all customers, associates, and leaders with respect and professionalism.
• Recognize and appreciate associates' efforts.

Personal and Store Brand

• Represent and support the company brand at all times.
• Maintain a professional appearance and ensure store cleanliness and merchandising standards.
• Manage daily trash removal.

General Merchandising

• Ensure recovery, sizing, markdowns, and receiving are done per standards.
• Handle merchandise processing, organization, and back-stock management.
• Maintain compliance with presentation guidelines and signage.

Loss Prevention

• Follow loss prevention programs, maintain a visible presence, and safeguard assets.
• Conduct security inspections and ensure confidentiality and integrity.

Front End Supervision

• Oversee front-end operations, ensure efficient checkout, and coach associates.
• Manage equipment, supplies, and customer flow.

Fitting Rooms

• Maintain cleanliness and security of fitting rooms.
• Ensure proper tagging and return of merchandise.

Administrative Duties

• Handle cash pulls, deposits, payroll, and other administrative tasks as assigned.

Qualifications

• Excellent communication skills, fluency in English.
• Prior supervisory and customer service experience preferred.
• Familiarity with POS systems and basic math skills.
• Availability to work evenings and weekends.

Physical Requirements

• Ability to stand, walk, bend, lift over 25 lbs, and use store equipment.

Supervisory Responsibilities

• Retail associates and stockroom leads.

This description summarizes primary duties and may change at management’s discretion. Ross is an equal opportunity employer, committed to diversity and inclusion.