Area Supervisor

Hispanic Alliance for Career Enhancement; Hyattsville (MD); On-site; Full time

Job summary

A leading company in the retail sector is seeking an Area Supervisor to join their team. This role involves overseeing store operations, ensuring customer satisfaction, and maintaining a safe shopping environment. The ideal candidate will have strong communication skills and experience in customer service. The company values diversity and offers opportunities for career growth.

Qualifications

• Customer service and supervisory experience preferred.
• Availability for evenings and weekends.

Responsibilities

• Oversees store area and general operations as Manager on Duty.
• Maintains a friendly shopping environment and operational standards.
• Maximizes front-end productivity and trains associates.

Skills

Excellent verbal communication

Customer service

Supervisory experience

Fluency in English

Tools

POS systems

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, known for success and growth. We focus on offering high-quality brands and on-trend merchandise at savings, creating a fun treasure hunt experience.

As part of our team, you will experience:

1. Success. Pursuing excellence while learning and evolving
2. Career growth. Developing industry-leading talent because Ross grows when our people grow
3. Teamwork. Working together to solve problems and find solutions
4. Diversity, Equality & Inclusion. Celebrating backgrounds, identities, and ideas, making us stronger and positively impacting our community

Our headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, revenues reached $20.4 billion. We are committed to an inclusive environment with ongoing learning and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for a specific store area and general operations when acting as Manager on Duty. They oversee opening/closing, supervise associates, maintain a friendly shopping environment, ensure merchandise presentation, and uphold cleanliness and operational standards.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritizes safety, practicing safe behaviors
• Maintains awareness for a safe shopping environment, reports unsafe conditions
• Secures the building, manages EAS devices, cash security, and other safety protocols
• Ensures clear egress and responds to alarms

Customer Service:

• Treats all with respect, demonstrates professionalism, recognizes associates

Personal and Store Brand:

• Supports the company brand, maintains professional appearance, keeps store clean and well-merchandised

General Merchandising:

• Ensures recovery, sizing, markdowns, receives merchandise, maintains stockrooms, and manages back stock

Loss Prevention:

• Follows loss prevention programs, safeguards confidential information, maintains PVM system, conducts inspections

Front End Supervision and Operations:

• Maximizes front-end productivity, trains associates, manages equipment and supplies, oversees signing and merchandise salability

Fitting Rooms:

• Maintains cleanliness, audits tags, ensures return compliance

Administrative Duties:

• Handles cash pulls, deposits, payroll, and other tasks as assigned

COMPETENCIES:

• Managing Work Processes
• Business Acumen
• Planning & Prioritization
• Building Talent
• Collaboration
• Leading by Example
• Effective Communication
• Accountability & Execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication
• Fluency in English
• Customer service and supervisory experience preferred
• Familiarity with POS systems
• Basic math skills
• Availability for evenings and weekends

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand/walk for long periods, bend, squat, lift over 25 lbs, and work in various physical positions. Stockroom roles require lifting over 20 lbs.

SUPERVISORY RESPONSIBILITIES:

Retail associates and stockroom leads where applicable.

DISCLAIMER:

This description summarizes primary duties and is subject to change. Ross is an equal opportunity employer committed to diversity and compliance with laws.

The pay range is $16.50 - $17.00, dependent on experience and location, and includes various benefits and potential bonuses.