Area Supervisor

Ross Stores, Inc.; Homewood (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail company seeks an Area Supervisor to oversee store operations and ensure a positive shopping experience. This role includes supervising staff, maintaining safety standards, and managing customer service. Ideal candidates will have strong communication skills and previous supervisory experience.

Qualifications

• Previous customer service and supervisory experience preferred.
• Availability to work evenings and weekends.

Responsibilities

• Oversee opening and closing the store, supervise associates.
• Ensure customer safety and maintain store cleanliness.
• Handle cash pulls, deposits, and control procedures.

Skills

Excellent verbal communication

Fluency in English

Customer service experience

Supervisory experience

Basic math skills

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

1 day ago Be among the first 25 applicants

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
  
  

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, revenues reached $20.4 billion, and we are a Fortune 500 company committed to an inclusive work environment with continuous learning and development opportunities.

General Purpose

The Area Supervisor is part of Store Leadership, responsible for a specific area of the Store and general operations when acting as Manager on Duty. They oversee opening and closing the Store, supervise Associates, and ensure a friendly, easy-to-shop environment. They also maintain proper merchandise presentation and store cleanliness, and execute operational processes as needed.

Essential Functions

Maintaining Safe & Secure Environments:

• Prioritize safety and practice safe behaviors in all tasks.
• Maintain high awareness on the sales floor to ensure safety and security for all.
• Handle security of the building, including entrance/exit control, EAS device checks, Cash Office security, and other security measures.
• Ensure clear egress to emergency exits and remove clutter.
• Manage customer safety, accident prevention, reporting, and emergency procedures.
• Test fire alarm systems and respond to after-hours alarms as needed.

Customer Service:

• Treat all Customers, Associates, and leaders with respect.
• Show courtesy, friendliness, and professionalism at all times. Recognize Associates through company programs.

Personal and Store Brand:

• Represent and support the Company brand consistently.
• Maintain a professional appearance and ensure all Associates adhere to dress code.
• Keep all areas clean, well-maintained, and merchandised to standard.
• Handle daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards through teaching and follow-up.
• Receive merchandise trucks and process merchandise with urgency.
• Manage non-merchandise inbound deliveries and stockroom organization.
• Assist in merchandise delivery and placement on the sales floor.
• Secure and process back-stock according to policy.
• Maintain merchandising standards, reduce damage loss, and follow presentation guidelines.

Loss Prevention:

• Follow Loss Prevention programs, maintain a visible presence, and safeguard confidential information.
• Maintain PVM system and conduct package inspections.
• Implement company best practices to maximize productivity and minimize theft.

Front End Supervision and Operations:

• Ensure front-end efficiency and adherence to standards.
• Manage cashier training, break schedules, and equipment functionality.
• Maintain supplies and proper merchandise signage.

Fitting Rooms:

• Maintain cleanliness and accountability in fitting rooms.
• Ensure returned merchandise is properly tagged and scanned.

Administrative Duties:

• Handle cash pulls, deposits, and control procedures.
• Assist with payroll and scheduling compliance.
• Perform other duties as assigned by the Store Manager.

Competencies:

• Work Process Management
• Business Acumen
• Planning & Prioritization
• Talent Development
• Collaboration
• Leadership by Example
• Effective Communication
• Accountability & Execution

Qualifications & Skills:

• Excellent verbal communication
• Fluency in English
• Previous customer service and supervisory experience preferred
• Familiarity with POS systems
• Basic math skills
• Availability to work evenings and weekends

Physical Requirements & ADA:

Ability to use store equipment, stand/walk for long periods, bend, squat, lift over 25 lbs, and perform physical tasks as needed.

Supervisory Responsibilities:

Supervise Retail Associates and Stockroom Leads (if applicable).

Disclaimer:

This description summarizes primary duties and may change. Ross is an equal opportunity employer, committed to diversity and lawful employment practices.