Area Supervisor

Ross Stores, Inc.; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in retail is seeking an Area Supervisor to oversee store operations in Chicago. This role involves supervising associates, ensuring customer satisfaction, and maintaining safety standards. Ideal candidates will have experience in customer service and supervision, along with strong communication skills. Join a team that values diversity and offers opportunities for career growth.

Qualifications

• Excellent verbal communication, fluency in English.
• Prior customer service and supervisory experience preferred.
• Availability to work evenings and weekends.

Responsibilities

• Supervise associates and maintain a friendly shopping environment.
• Ensure safety and security of the store.
• Manage cash pulls, bank deposits, payroll, and other administrative tasks.

Skills

Communication

Customer Service

Supervisory Skills

Problem Solving

Tools

POS Equipment

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

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Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
  
  

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Area Supervisor is a member of the Store Leadership responsible for a specific area of the Store and the general operations and supervision when acting as the Manager on Duty. Responsibilities include opening and closing the Store, supervising Associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and keeping the work area clean. They also execute and supervise operational processes as needed.

Essential Functions

Maintaining Safe & Secure Environments:

• Practice safe behaviors prioritizing safety at all times.
• Maintain awareness on the sales floor to ensure a safe shopping environment, correcting or reporting unsafe conditions.
• Ensure security of the building, including entrance/exit control, EAS device checks, Cash Office security, and handling of armored carrier pickups and registers.
• Remove clutter and ensure clear egress to emergency exits.
• Handle customer safety, accident prevention, reporting, and emergency procedures.
• Test fire alarm systems as scheduled and respond to after-hours alarms when needed.

Customer Service:

• Treat all Customers, Associates, and leaders with respect.
• Show courtesy, friendliness, and professionalism at all times. Recognize Associates through company programs.

Personal and Store Brand

• Represent and support the Company brand always.
• Maintain a professional appearance per Dress Code and ensure all Associates do the same.
• Keep all store areas clean, well-maintained, and merchandised to standard.
• Responsible for daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns are completed as per standards through teaching, assigning, and following up.
• Assist with receiving merchandise and process it with urgency.
• Manage receipt of inbound deliveries and maintain organized stockrooms.
• Help deliver and place merchandise on the sales floor.
• Secure and process back-stock according to policy.
• Merchandise the department including back stock, reduce loss due to damage, and follow presentation guidelines.
• Manage floor moves, signing, and re-wraps as needed.

Loss Prevention

• Follow Loss Prevention programs, maintain a strong customer service presence, and engage with customers and associates to prevent loss.
• Demonstrate integrity, safeguard confidential information, and ensure proper system maintenance.
• Conduct package inspections and execute best practices to maximize productivity.

Front End Supervision and Operations:

• Ensure front-end standards are met, manage customer wait times, and train associates on cash register and related procedures.
• Control break schedules, maintain equipment, and ensure merchandise salability.

Fitting Rooms:

• Maintain cleanliness and audit garment tags in the fitting rooms.
• Ensure returned merchandise is properly processed and tagged.

Administrative Duties:

• Manage cash pulls, bank deposits, payroll, and other administrative tasks as assigned by the Store Manager.

Competencies:

• Manage Work Processes, Business Acumen, Plan & Prioritize, Build Talent, Collaborate, Lead by Example, Communicate Effectively, Ensure Accountability & Execution.

Qualifications and Skills:

• Excellent verbal communication, fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with POS equipment, basic math skills.
• Availability to work evenings and weekends.

Physical Requirements & ADA:

Ability to use store equipment, stand/walk for up to 100%, bend, squat, lift over 25 lbs, and work with various supplies. Stockroom associates should be able to lift over 20 lbs regularly.

Supervisory Responsibilities: Retail Associates, Stockroom Leads (if applicable).

Disclaimer: This is a summary; duties may change. Ross is an equal opportunity employer and values diversity. Compensation includes base pay, benefits, and potential bonuses depending on role and location.