Area Supervisor

Ross Stores, Inc.; Hammond (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading retail company as an Area Supervisor, responsible for overseeing store operations and managing associates. This role emphasizes safety, customer service, and effective merchandising while providing opportunities for career growth in a diverse and inclusive environment.

Qualifications

• Excellent verbal communication skills and fluency in English.
• Previous customer service and supervisory experience preferred.
• Ability to perform basic math calculations.

Responsibilities

• Supervise associates and maintain a friendly shopping environment.
• Oversee merchandise presentation and store cleanliness.
• Ensure efficient checkout processes and manage customer flow.

Skills

Verbal communication

Customer service

Supervisory experience

Basic math

POS systems familiarity

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people—join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, a strong track record of success and growth. Our focus is on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, creating a fun and exciting treasure hunt experience.

Our Team Experience Includes:

• Success: Our team pursues excellence and continuous learning.
• Career Growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We collaborate to solve challenges and find the right solutions.
• Diversity & Inclusion: We celebrate diverse backgrounds, identities, and ideas, striving to be a positive community force.

Our headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, revenues reached $20.4 billion. We are committed to an inclusive work environment with ongoing learning and development opportunities.

Role Overview

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store, overseeing general operations and supervision when acting as Manager on Duty. Key responsibilities include opening/closing the store, supervising associates, maintaining a friendly shopping environment, ensuring merchandise presentation, and store cleanliness. They also execute operational processes as needed.

Key Responsibilities

1. Maintaining Safety & Security: Prioritize safety, monitor the sales floor, ensure security systems and procedures are followed, and respond to alarms.
2. Customer Service: Treat all customers and associates with respect, demonstrating professionalism and courtesy.
3. Store Brand & Appearance: Maintain a professional appearance, ensure store cleanliness, and manage merchandise presentation.
4. Merchandising & Stock Management: Oversee merchandise recovery, receiving, organization, and back-stock security.
5. Loss Prevention: Follow loss prevention protocols, safeguard confidential information, and monitor security systems.
6. Front End Operations: Ensure efficient checkout processes, train associates, and manage customer flow.
7. Fitting Rooms & Administrative Duties: Maintain cleanliness, manage merchandise returns, and handle store administration such as deposits and payroll.
8. Competencies: Manage work processes, demonstrate business acumen, lead and communicate effectively, and ensure accountability.

Qualifications & Skills

• Excellent verbal communication skills and fluency in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with POS systems.
• Ability to perform basic math calculations.
• Availability to work evenings and weekends.

Physical Requirements

Ability to stand, walk, bend, squat, lift over 25 lbs, and use store equipment as needed.

Supervisory Responsibilities

Oversee retail associates and stockroom leads where applicable.

Disclaimer

This description summarizes primary duties and may change. Ross is an equal opportunity employer committed to diversity and inclusion.