Area Supervisor

Merchants Building Maintenance; Fresno (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401K/403b Plan

Short Term Disability

Dental Insurance

Paid Vacation

Paid Sick Days

Medical Insurance

Job summary

Merchants Building Maintenance, LLC seeks an Area Supervisor in Bakersfield, CA to manage day-to-day janitorial operations across a large portfolio and ensure contract compliance. This role requires strong communication skills, 3+ years of supervisory experience, and the ability to lead on-site staff with attention to safety and quality.

You will coordinate service activities, manage staffing, and maintain client satisfaction while upholding company policies and budgets. Travel is required.

Qualifications

• Lives in Bakersfield.
• 3+ years of supervisory experience in a service/customer oriented environment.
• Valid driver's license with good record.
• Ability to write reports and business correspondence and respond to questions from managers and customers.

Responsibilities

• Oversee day-to-day janitorial operations for a large portfolio.
• Ensure contract compliance and maintain profit margins.
• Manage staffing, hiring, and labor levels per budgets.
• Coordinate service activities and quality control.
• Liaise with clients to ensure satisfaction.
• Lead Supervisors and on-site personnel.
• Monitor payroll and invoicing within parameters.

Skills

Supervisory experience

Bilingual English/Spanish

Communication skills

Driver's license

Job description

Overview

About Merchants Building Maintenance, LLC

We’re a reliable, responsive commercial cleaning company.

Merchants Building Maintenance is a full-service, family-owned and operated commercial cleaning company that has grown to become one of the largest providers in the Southwestern US.

Our Mission

To excel in all that we do for our customers, employees, suppliers, and the communities we serve by continuously improving the quality and value of our services.

Family Atmosphere

Every one of our 6,000+ team members is important to us. We’re proud to treat everyone on our staff like family

Woman-Owned

We are a certified woman-owned business by the Women’s Business Enterprise National Council (WBENC) and a certified Women’s Business Enterprise by the Supplier Clearinghouse.

Job Details

We’re looking for professional experience and motivated individuals. For an Area Supervisor position located in Bakersfield, Ca. Shift type flexible, day and night on call 24/7. This role requires a high availability and strong communication skills to manage teams effectively in both languages ( English/ Spanish).

Minimum Requirements

• Lives in Bakersfield
• Minimum of three (3) years of supervisory experience in a service/customer oriented environment.
• Must have valid driver's license with a good record.
• Must be able to write reports and business correspondence, effectively present information and respond to questions from managers and customers.

Compensation

70,000 Per Year

Job Description

Responsible for the day-to-day Janitorial operations and administrative activities of a large portfolio of accounts, to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for all the assigned buildings. Maintain a constant communication with the clients to ensure their service satisfaction. Assures proper staffing at all times by taking applications, hiring, corrective action and termination of on site staff, as well to maintain proper levels of assigned labor as required by the budgets and P&L's.

Essential Duties

• Coordinate service activities for assigned building. Ensure that services are performed as contracted and at the intended profit margins.
• Control supplies, equipment, and personnel necessary to meet customer specifications.
• Interact with customers daily to obtain feedback on services and special needs as well troubleshoot potential problems and concerns.
• Manage the company's quality control monitoring and safety programs at the assigned buildings.
• Conduct quality of service inspections at assigned buildings.
• Attend training workshops when scheduled and conduct same for onsite staff.
• Develop operational improvement plans and implements process changes within assigned buildings.
• Ensure compliance with company policies and procedures and all federal, state, and local government regulations.
• Conduct site visits with your employees at their sites during their work hours to follow up on their performance or follow up on any complaints.
• Responsible for hiring employees for his sites and ensure all hire paperwork is up to par.
• Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the administrative staff in a timely manner.
• Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.
• Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and when applicable, correct any payroll discrepancies.
• Work with Branch and Operations Manager to develop an action plan for all invoices that are outside of the contractual parameters.
• Manages and provides leadership to Supervisors, and Lead personnel

Additional Information / Benefits

• 401K/403b Plan
• Short Term Disability
• Dental Insurance
• Paid Vacation
• Paid Sick Days
• Medical Insurance

This position reports to Manager.

Travel is required.

The Following Screenings Are Required

• Criminal Background Check