Night Supervisor

Merchants Building Maintenance; Mountain View (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Holidays

Dental Insurance

Paid Vacation

Paid Sick Days

Vision Insurance

Medical Insurance

Job summary

Merchants Building Maintenance is seeking an Area Supervisor to oversee custodial crews in designated accounts. You will coordinate staffing, schedules, and safety compliance while ensuring client satisfaction and retention.

Key duties include on-site inspections, training, budget monitoring, and communicating in English and Spanish with clients and staff. Travel is required to cover multiple sites, including the Mountain View region.

Qualifications

• Janitorial experience required.
• Bilingual English/Spanish.
• Reliable transportation required.

Responsibilities

• Adjusts work schedules of account personnel as required.
• Interviews, trains, instructs, and assigns work to custodial crews and leads.
• Ensures leads follow Area Manager's instructions at sites.
• Maintains timekeeping, incident reports, and maintenance records.
• Manages area supply inventory and delivery of supplies/equipment.
• Enforces policies and procedures and reviews account requirements.
• Conducts on-site inspections to maintain properties.
• Addresses client complaints and resolves issues promptly.
• Maintains client relations and satisfaction with services.
• Reviews weekly site budget performance and advises improvements.
• Solicits new or additional business and provides quotes for services.
• Promotes safety and ensures compliance with safety practices.
• Communicates effectively in English and Spanish.
• Conducts regular staff training on procedures and safety.
• Ensures quality standards for supplies and work performed.
• Leads meetings to review ongoing work and issues.
• Performs job-site visits to ensure quality standards.
• Maintains tools/equipment in good operating condition.
• Meets customers regularly to identify needs and solicit extra work.
• Performs other duties as directed by the Operations Manager.

Skills

Bilingual English/Spanish

Team leadership

Communication

Job description

Overview

About Merchants Building Maintenance, LLC

We’re a reliable, responsive commercial cleaning company.

Merchants Building Maintenance is a full-service, family-owned and operated commercial cleaning company that has grown to become one of the largest providers in the Southwestern US.

Our Mission

To excel in all that we do for our customers, employees, suppliers, and the communities we serve by continuously improving the quality and value of our services.

Family Atmosphere

Every one of our 6,000+ team members is important to us. We’re proud to treat everyone on our staff like family

Woman-Owned

We are a certified woman-owned business by the Women’s Business Enterprise National Council (WBENC) and a certified Women’s Business Enterprise by the Supplier Clearinghouse.

Job Details

Janitorial Experience, Bilingual (English/Spanish) Must have Reliable Transportation. The Area Supervisor serves as the primary representative of the company for the designated area Microsoft (SVC). Responsible for successfully coordinating and directing all operational and personnel activities within the assigned area to ensure the highest client satisfaction levels and account retention.

Essential Functions

• Adjusts work schedules of account personnel as required through clear and concise verbal and written work orders.
• Interviews, trains, instructs, and assigns work to the custodial crews and leads
• Ensures leads are following Area Manager's instructions at sites.
• Completes and keeps reports of timekeeping, incident reports (injury and property) and maintenance records.
• Responsible for area supply inventory; Maintains distribution and delivery of supplies and equipment to custodial staff; submits requests for cleaning equipment to Branch Manager.
• Enforces policies and procedures
• Reviews and ensure adherence to account requirements.
• Conducts on-site inspections and ensures each property is consistently maintained
• Addresses client complaints, determine when escalated, and resolve issues in a timely and professional manner
• Maintains good client relations and ensures client satisfaction with services
• Reviews weekly site budget performance and makes and enforces recommendations for improvement
• Solicits new or additional business and provide quotes for services
• Infuses the team with a commitment to safety by practicing safe work habits
• Monitors and ensures site contractual obligations are being met
• Ability to communicate effectively both written and orally in English and Spanish
• Conducts regular training sessions for employees on job procedures and safety.
• Ensures all supplies, materials, and work performed meets the quality standards set by the company.
• Conducts regular meetings with supervisors and Leads to review ongoing work, procedures, problems, etc.
• Conducts job-site visits/inspections as necessary to ensure company quality standards are maintained.
• Maintains the operating condition and security of all tools and equipment owned, leased, or rented by the company and under his/her control.
• Meets with the customer, in person or by telephone, on a regular basis to ensure the customer's needs are being met, and to solicit additional work outside the contract.
• Any other related duty as directed by the Operation Manager.

Schedule Hours

Sunday- Thursday.

Additional Information / Benefits

• Paid Holidays
• Dental Insurance
• Paid Vacation
• Paid Sick Days
• Vision Insurance
• Medical Insurance

This position reports to Sarina Medina.

Travel is required.

The Following Screenings Are Required

• Finger Printing
• Employment Verification
• Criminal Background Check
• Drug Screen

The Following Shifts Are Available

• Third shift