Area Supervisor

Ross Stores, Inc.; Emeryville (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dedicated Area Supervisor to enhance store operations and customer experiences. This role involves leading a team, ensuring safety and security, and maintaining high standards of merchandising and customer service. Join a company that values diversity and teamwork, where you can grow your career while contributing to a fun shopping environment. If you have a passion for retail and leadership, this opportunity is perfect for you.

Qualifications

• Excellent verbal communication skills are essential for this role.
• Prior customer service and supervisory experience preferred.

Responsibilities

• Supervise associates and ensure a friendly shopping environment.
• Manage cash pulls, deposits, and control of tills.

Skills

Verbal Communication Skills

Customer Service Experience

Supervisory Experience

Familiarity with POS Systems

Basic Math Skills

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

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Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
  
  

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, revenues reached $20.4 billion. We are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the Store and the overall operations and supervision when functioning as the Manager on Duty. They open and close the Store, supervise Associates, ensure a friendly shopping environment, proper merchandise presentation, and maintain cleanliness. They also execute and supervise operational processes as needed.

Essential Functions

Maintaining Safe & Secure Environments:

• Prioritize safety, practicing safe behaviors at all times.
• Maintain awareness on the sales floor to ensure safety and security, correcting or reporting unsafe conditions.
• Secure the building, including entrance/exit control, EAS devices, Cash Office, and security measures.
• Remove clutter and ensure clear egress to emergency exits.
• Protect customer safety, including accident prevention and emergency procedures.
• Test fire alarm systems and respond to alarms as needed.

Customer Service:

• Treat all Customers, Associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times. Recognize Associates through company programs.

Personal and Store Brand:

• Represent and support the Company brand at all times.
• Maintain a professional appearance per Dress Code and ensure Associates do the same.
• Keep all store areas clean, well-maintained, and merchandised.
• Responsible for daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns are completed per standards.
• Handle merchandise receiving and processing with urgency.
• Maintain cleanliness and organization of Stockrooms.
• Assist in merchandise delivery and placement on the sales floor.
• Secure and process back-stock per policy.
• Merchandise the department, including back stock, and reduce loss due to damage.
• Follow presentation guidelines and manage floor moves and signage.

Loss Prevention:

• Follow Loss Prevention programs, maintain customer presence, and safeguard assets.
• Demonstrate integrity, safeguard confidential information, and maintain PVM systems.
• Conduct inspections and maximize productivity with best practices.

Front End Supervision and Operations:

• Follow best practices, manage line pacing, and train Associates on cash register procedures.
• Control break schedules and ensure equipment functionality.
• Maintain supplies and recovery in the Front End area.
• Ensure merchandise on the Front End is salable and properly tagged.

Fitting Rooms:

• Maintain cleanliness and compliance in Fitting Rooms.
• Audit and manage returned merchandise to policy.

Administrative Duties:

• Manage cash pulls, deposits, and control of tills.
• Handle payroll tasks, including punch edits and scheduling.
• Perform other duties as assigned by the Store Manager.

Competencies

• Manage Work Processes
• Business Acumen
• Plan, Align & Prioritize
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

Qualifications and Skills

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with POS systems.
• Basic math skills for retail.
• Availability to work evenings and weekends.

Physical Requirements/ADA

Ability to use store equipment, stand, walk, bend, squat, kneel, climb, carry, reach, and stoop. Occasionally push, pull, and lift over 25 lbs. For Stockroom shifts, ability to lift over 20 lbs.

Supervisory Responsibilities

• Retail Associates
• Stockroom Leads (if applicable)

Disclaimer

This description summarizes primary duties and may change. Ross is an equal opportunity employer, committed to diversity and lawful hiring practices.