Area Supervisor

Hispanic Alliance for Career Enhancement; Berwyn (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Area Supervisor to join their dynamic team. This role involves overseeing store operations, ensuring customer satisfaction, and maintaining a safe and clean environment. The ideal candidate will demonstrate strong leadership skills, a commitment to teamwork, and a passion for providing exceptional customer service. With opportunities for career growth and a focus on diversity and inclusion, this position offers a rewarding experience in a fast-paced retail environment. Join a company that values its people and fosters an inclusive workplace culture.

Qualifications

• Excellent verbal communication skills are essential.
• Previous customer service and supervisory experience preferred.

Responsibilities

• Supervise associates and ensure a friendly shopping environment.
• Manage cash pulls, deposits, payroll, and other administrative tasks.

Skills

Verbal Communication

Customer Service

Supervisory Skills

POS Systems

Basic Math Skills

Tools

POS Systems

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Area Supervisor is a member of the Store Leadership team responsible for a specific area of the Store and the overall operations and supervision when functioning as the Manager on Duty. They are responsible for opening and closing the Store, supervising Associates, maintaining a friendly shopping environment, ensuring merchandise presentation, and keeping the work area clean. They also execute and supervise Company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Understand safety as the top priority and practice safe behaviors.
• Maintain awareness on the sales floor to ensure safety for all shoppers and staff, correcting or reporting unsafe conditions.
• Secure the building, including managing entry/exit, EAS devices, Cash Office security, and other security measures.
• Remove clutter and ensure clear egress to emergency exits.
• Promote customer safety, report accidents, and follow emergency procedures.
• Test fire alarm systems as scheduled and respond to alarms after hours.

Customer Service:

• Treat all Customers, Associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize Associates through company programs.

Personal and Store Brand:

• Represent and support the Company brand at all times.
• Maintain a professional appearance per Dress Code and ensure all Associates do the same.
• Keep all areas clean, well-maintained, and merchandised to standard.
• Manage daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards through training and follow-up.
• Handle merchandise receiving, processing, and organization efficiently.
• Manage back-stock and merchandise placement, ensuring loss reduction and compliance with presentation guidelines.

Loss Prevention:

• Follow Loss Prevention programs, maintain high customer service presence, and safeguard merchandise and information.
• Maintain PVM systems and conduct package inspections.
• Maximize productivity while minimizing steps and touches.

Front End Supervision and Operations:

• Ensure Front End standards are met, manage line pace, and train Associates on cash handling procedures.
• Control break schedules, equipment functionality, and merchandise presentation at the Front End.

Fitting Rooms:

• Maintain cleanliness and proper tagging in Fitting Rooms.
• Ensure merchandise returns are processed correctly.

Administrative Duties as Assigned by Store Manager:

• Manage cash pulls, deposits, payroll, and other administrative tasks per policies.
• Perform other duties as assigned.

COMPETENCIES:

• Manage Work Processes
• Business Acumen
• Plan, Prioritize & Align
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills.
• Fluency in English.
• Previous Customer Service and supervisory experience preferred.
• Familiarity with POS systems.
• Basic math skills.
• Ability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand, walk, bend, squat, reach, and lift over 25 lbs as needed. Specific requirements may vary for Stockroom shifts.

SUPERVISORY RESPONSIBILITIES:

Retail Associates and Stockroom Leads (if applicable).

DISCLAIMER:

This description summarizes primary duties and may change. Ross is an equal opportunity employer committed to diversity and compliance with applicable laws.