Area Service Manager - HVAC

Fluidics, Inc.; Philadelphia (Philadelphia County); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k) Savings Plan

Health savings account and flexible-sp

Job summary

Fluidics, Inc. seeks an Area Service Manager to lead our HVAC service team across a defined region. You will guide inhouse and field technicians, coordinate with service coordinators, and ensure service profitability while maintaining strong client relationships.

Your responsibilities include supervising daily operations, procuring parts, and upholding contractual obligations, with a focus on safety and quality. This role is based in our Philadelphia area facility, Monday–Friday.

Qualifications

• Minimum 5 years HVAC leadership experience managing inhouse and field teams.
• 10+ years technical experience in a mechanical contracting environment.
• Strong customer-facing skills to resolve issues with clients.
• Proficient with Excel, Visio and Word for reporting and planning.

Responsibilities

• Oversee productivity for all work in your area.
• Coordinate scheduling with service coordinators for timely execution.
• Ensure profitability of Service Contracts and T&M work.
• Procure parts and materials for area jobs.
• Review open calls and ensure timely completion.
• Ensure PMs meet contractual obligations and deadlines.
• Develop relationships with customers via email, calls, and visits.
• Manage customers within region and ensure contract terms are followed.
• Price work requests in your area and support Account Managers.
• Oversee daily functions of Field Foreman and Technicians; monitor skills.
• Provide technical support to field technicians, including nights/weekends.

Skills

HVAC leadership

Team management

Customer relations

Project planning

Excel

Communication skills

Tools

Microsoft Excel

Microsoft Visio

Microsoft Word

Job description

About Us

We offer complete mechanical and facilities services, as well as energy solutions, mobile services, retrofits, and design-build services. Backed by cutting-edge technology, our proactive approach to addressing clients’ most vital issues has enabled us to deliver responsive, highly effective solutions and build long-term relationships.

Job Summary

The overall goal of the Area Service Manager is to ensure we are providing our clients the best-in-class service. You will be responsible for specific clients, Account Managers and up to 20 service technicians.

Essential Duties & Responsibilities

• Responsible for overall productivity for all work in your area.
• Work with service coordinators to ensure timely scheduling/execution of each job.
• Ensure profitability of Service Contracts
• Ensure profitability of Quoted and T&M work
• Perform part/material procurement for all work in your area.
• Review open calls to ensure timely completion.
• Ensure PMs are completed timely and in accordance with contractual obligations.
• Develop a relationship with customers within his/her assigned region or territory through:
  • Consistent contact via email, telephone, etc.
  • Personal visits as required
• Manage customers (as needed) located within their region:
  • Have a complete understanding of each customer’s maintenance contract.
  • Ensure services are being performed in accordance with the terms and conditions of the maintenance contract as sold.
• Price all work requests in your area.
• Support the Account Managers as needed for your clients.
• Oversee all daily functions of Field Foreman and Technicians.
• Monitor technician skill levels and provide necessary training.
• Perform technical support to your field technicians as needed including weekends and nights.
• Perform field safety and quality site visits.
• Ensure the technicians are compliant with all company policies and procedures.

The above represents the basic overview of the responsibilities with the intent of increasing compliance to company policies and increased productivity of our service field team.

Qualifications

• Minimum of 5 years of HVAC experience in a leadership role, managing a team of inhouse and field professionals.
• Minimum of 10+ years technical experience within a mechanical contracting environment.
• Ability to work with the customer to find mutually satisfactory solutions to difficult issues.
• Proficient in Microsoft Excel, Visio, and Word.
• Excellent communication skills – verbal and written.
• The highest level of professional and ethical behavior is expected at all times.
• Valid driver’s license

#fluidics

Work Environment

Monday-Friday

Benefits

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affidative Action Policy.