Area Service Manager - HVAC

EMCOR Services Fluidics; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Savings Plan

Paid time off

Job summary

EMCOR Services Fluidics in the United States is seeking an Area Service Manager to lead our service team, overseeing up to 20 technicians and coordinating with Account Managers to deliver best-in-class maintenance and energy solutions.

You will drive productivity, ensure contract profitability, and maintain strong relationships with customers through regular contact, site visits, and effective field oversight.

Qualifications

• Minimum 5 years of HVAC leadership experience managing a team of in-house and field professionals.
• 10+ years of technical experience within a mechanical contracting environment.
• Ability to work with customers to find mutually satisfactory solutions.
• Proficient in Microsoft Excel, Visio and Word.
• Excellent communication skills — verbal and written.
• Highest level of professional and ethical behavior.
• Valid driver’s license.

Responsibilities

• Oversee productivity for all work in the assigned area.
• Collaborate with service coordinators for scheduling and execution.
• Ensure profitability of Service Contracts and quoted work.
• Procure parts/materials for area projects.
• Review open calls for timely completion and ensure PMs meet contractual obligations.
• Develop customer relationships within the region through email, phone, and site visits.
• Manage customers and ensure services align with maintenance contracts.

Skills

People leadership

Customer relationship management

Strategic planning

Communication

Safety compliance

Tools

Excel

Visio

Word

Job description

We offer complete mechanical and facilities services, as well as energy solutions, mobile services, retrofits, and design-build services. Backed by cutting-edge technology, our proactive approach to addressing clients’ most vital issues has enabled us to deliver responsive, highly effective solutions and build long-term relationships.

Job Summary

The overall goal of the Area Service Manager is to ensure we are providing our clients the best-in-class service. You will be responsible for specific clients, Account Managers and up to 20 service technicians.

Essential Duties & Responsibilities

• Responsible for overall productivity for all work in your area.
• Work with service coordinators to ensure timely scheduling/execution of each job.
• Ensure profitability of Service Contracts
• Ensure profitability of Quoted and T&M work
• Perform part/material procurement for all work in your area.
• Review open calls to ensure timely completion.
• Ensure PMs are completed timely and in accordance with contractual obligations.
• Develop a relationship with customers within his/her assigned region or territory through.
• Consistent contact via email, telephone, etc.
• Personal visits as required
• Manage customers (as needed) located within their region.
• Have a complete understanding of each customer’s maintenance contract.
• Ensure services are being performed in accordance with the terms and conditions of the maintenance contract as sold.
• Price all work requests in your area.
• Support the Account Managers as needed for your clients.
• Oversee all daily functions of Field Foreman and Technicians.
• Monitor technician skill levels and provide necessary training.
• Perform technical support to your field technicians as needed including weekends and nights.
• Perform field safety and quality site visits.
• Ensure the technicians are compliant with all company policies and procedures.

The above represents the basic overview of the responsibilities with the intent of increasing compliance to company policies and increased productivity of our service field team.

Qualifications

• Minimum of 5 years of HVAC experience in a leadership role, managing a team of inhouse and field professionals.
• Minimum of 10+ years technical experience within a mechanical contracting environment.
• Ability to work with the customer to find mutually satisfactory solutions to difficult issues.
• Proficient in Microsoft Excel, Visio, and Word.
• Excellent communication skills – verbal and written.
• The highest level of professional and ethical behavior is expected at all times.
• Valid driver’s license

Work Environment

Monday-Friday

Benefits

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our affirmative action policy.