Area Service Manager

AIR Communities; Dallas (TX); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Discounted rent

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with company match

Paid vacation

Paid holidays

Paid sick time

Tuition assistance

Commuter benefits

Pet insurance

Parental leave

Professional development

Employee discounts

Job summary

AIR Communities in Dallas, TX, seeks a results-driven Property Operations Manager to oversee maintenance across multiple sites and drive KPI performance.

You will lead on-site service teams, manage budgets, and coordinate with vendors while ensuring compliance with OSHA, REAC, and AIR standards. This role offers a competitive base salary, bonus opportunities, and a comprehensive benefits package. The ideal candidate will develop talent pipelines and implement preventive maintenance programs.

Qualifications

• Bachelor's degree in engineering, facilities management, or business.
• Minimum 6 years in property maintenance management with budgeting and program experience.
• Strong knowledge of facilities management procedures and construction systems.

Responsibilities

• Support and manage operations across multiple sites.
• Provide leadership and oversight of on-site service teams to meet KPIs.
• Ensure consistent communication up and down the organization.
• Develop and implement preventive maintenance programs and cost-saving initiatives.
• Coordinate with vendors and internal teams for capital projects.

Skills

Logistical planning

Time management

Team leadership

Construction knowledge

Education

Bachelor's degree

Job description

• Compensation: USD 110,000 - USD 130,000 - yearly

Company Description

We are AIR Communities, one of the country's largest owners and operators of apartment communities, managing high-quality properties in most major markets! At AIR, we're passionate about what we do, both inside and outside of work. Our culture goes beyond our high-performing team; it also influences and enhances relationships with our residents and the communities we serve. We believe in doing whatever it takes to make our residents feel at home.

If you are a hardworking, customer-focused professional, who takes pride in your work and has an eye for detail, we want you on our team!

Job Description

• Support and manage operations across various sites.
• Provides leadership and oversight of on‑site service teams to ensure performance meets key corporate KPIs, including turn times, expense control, and CSAT.
• Ensures consistent, timely communication at all levels, including downward to on‑site teams, laterally with peers, and upward to leadership.
• Conducts daily inspections of sites and monitors service team and vendor performance. Assesses problems, needs, and implements improvements in operations asappropriate.
• Ensures Property maintenance operations are efficiently, and cost effectivelyadministered and aligned with property budgets. Benchmark recurring maintenance costs and implement cost savinginitiatives, where appropriate, to reduce overall site costs.
• Develops and strengthens internal talent pipelines for Service Managers and Service Techs through training and mentorship.
• Support the development and execution of an internal preventive maintenance program acrossassigned properties, developing site specific schedules and scopes executed via recurring service requests.
• Supports the development of short- and long-term plans associated with propertymaintenance and service operations including short- and long-term budgetprojections.
• Identifies and communicates property maintenance and capital needs to management and ensures they are addressed, providing coordination with vendors and internal teams to support capital projects.
• Administers policies and procedures for site operations.
• Conducts periodicreviews of existing policies and procedures to ensure maximum efficiency.
• Sourcesand arranges third party services of maintenance contractors, suppliers, vendors, etc. in support of established programs developed by procurement, operations andconstruction teams. Negotiates and resolves vendor claims.
• Ensures that regional site operations are in compliance with establishedprocedures, policies, regulations, and codes.
• Ensures properties meet therequirements of all agencies related to affordable housing including REAC and otherproperty inspections.
• Ensures properties are in compliance with AIR operating standards, OSHAstandards including Lead Base Paint, Termite control, and ACM regulations.
• Respond to property emergencies, or potential emergencies including fires, naturaldisasters, or other emergency situations. Coordinate response with property teams, RDCS, communications, risk, legal, and local officials per AIR establishedstandards. Support the development and execution of all disaster preparednessactivities and training.
• Establishes and maintains positive working relationships with regulatory agencies, lenders, and other AIR departments.
• Escalates and communicates any issues to the Director of Service and Construction such as deficiencies related to buildings and building systems; environmental health and safety programs;loss prevention initiatives; or any items that are not in good operating condition.

This position may or may not have supervisory responsibilities.

Qualifications

Education:

• Bachelor's degree in engineering, facilities management, or business or equivalentwork experience.
• A minimum of 6 years of experience in property maintenancemanagement with strong working knowledge of facilities management procedures,program management, budgeting, training, and program implementation.

Skills and Experience:

• Requires strong logistical planning, time management, and prioritization skills.
• Demonstrated ability to effectivelylead and influence teamsto achieve and exceed long term, short term, and big picture goals.
• Strong working knowledge of construction systems and practices, buildingmechanical/HVAC/automation systems, energy conservation, program managementprocesses, and procedures.
• Track record of mentoring and developing service team members

Physical Demands:

• Ability to travel to multiple locations within a geographic area.

Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected pay rangeof$110,000- $130,000base salary, plus a target annual bonus. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• 25% Discounted Rentat AIR communities (certain exclusions apply, and an application is required).
• Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
• Short and long-term disability paid by the company.
• 401(K) plus up to 6% employer match.
• Paid Vacation, 14Paid Holidays,and Paid Sick Time.
• Tuition Assistance Program.
• Commuter Benefits and Pet-Insurance.
• Up to100% Reimbursementon Professional Certification/Licensing for Job Related Curriculums.
• Paid parental leaveof up to 16 weeks, following the birth or adoption of a child.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• 15hours of paid time annually togive-back to your community.
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

What You Need to Know

Application Deadline: The initial deadline for applications is11/09/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-paneldrug screening thatexcludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.