Area Sales Manager I

Fifth Third Bank; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Fifth Third Bank in Atlanta, GA is seeking an Area Sales Manager I to lead a team of Mortgage Loan Officers and drive mortgage production. You will develop referral networks, maintain policy knowledge, and ensure regulatory compliance while coaching a high-performing sales culture.

The role focuses on managing a team of MLOs, achieving production targets, and collaborating with Fulfillment and underwriting. Base salary plus incentive opportunities are provided in a dynamic banking environment.

Qualifications

• 2-4 years residential mortgage sales experience required.
• In-depth knowledge of conventional, government, and portfolio guidelines.
• Knowledge of residential mortgage processing, underwriting and closing procedures.
• Knowledge of federal lending regulations governing real-estate lending.
• Strong leadership, organisational, teamwork, and customer service skills.
• S.A.F.E. Act registration required at employment when using NMLS.

Responsibilities

• Develop and foster referral source relationships (realtors, builders, professional and personal contacts).
• Develop a sales culture within team.
• Develop and foster relationships with Financial Center personnel to build business and referrals.
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.
• Manage a team of at least 5 MLOs.
• Manage personal and team production via local and Bancorp reporting and KPIs.
• Recruit, hire, and train new loan officers.
• Ensure compliance with state and federal regulations.

Skills

Mortgage sales

Leadership

Customer service

Regulatory knowledge

Sales coaching

Analytical skills

Communication skills

Multi-tasking

NMLS registration

Education

High school diploma

GED acceptable

College degree preferred

Tools

Outlook

Excel

PowerPoint

Mortgage origination systems

Automated decisioning tools

Job description

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

General Function

Performs a wide range of duties relating to the origination of residential mortgage loans for Financial Center offices and outside referrals. Meet standards and objectives defined by management for personal mortgage loan sales and cross‑selling objectives. Assume overall responsibility for the residential mortgage loan from application to closing on personal production. In addition, responsible for the overall production of the team and the day‑to‑day management of each Mortgage Loan Originator (MLO). Effectively partner with Fulfillment Operations to drive closed volume.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviours drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties And Responsibilities

• Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.).
• Develop a sales culture and sales focused environment within team.
• Develop and foster relationships with Financial Center personnel to build business and referrals.
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.

Supervisory Responsibilities

Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognising and rewarding employees for accomplishments.

• Manage a team of at least 5 MLOs.
• Manage personal and team production via local and Bancorp reporting and KPIs.
• Hold business plan reviews with sales team.
• Build strategic and tactical plans for driving volume growth in assigned area.
• Participate in sales calls with MLOs.
• Assist departmental management in identifying possible improvements in systems and procedures.
• Ensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement data. Actively participate in ongoing efforts to continually improve customer service for both internal and external customers.
• Monitor compliance issues, including that all loan originators attend required meetings and are in compliance with state and federal regulation, as well as policies and procedures set by the bank.
• Monitor quality levels of loan originators to insure adherence to standards.
• Serve as an intermediary for loan issues with processing manager and underwriting manager.
• Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues.
• Recruit, hire, and train new loan officers.

Minimum Knowledge And Skills Required

• High school diploma or GED equivalent. Two/Four‑year college degree preferred.
• 2-4 years residential mortgage sales experience required.
• In‑depth knowledge of conventional, government, and portfolio guidelines.
• Previous management experience preferred.
• Knowledge of residential mortgage processing, underwriting and closing procedures.
• Knowledge of federal lending regulations governing real‑estate lending.
• Demonstrated leadership, organisational, teamwork, and customer service skills.
• Must lead by example and have a high level of integrity.
• Ability to analyse policies, procedures, and guidelines in a way that maximises productivity but protects the level of risk desired.
• In‑depth sales technique/sales coaching skills.
• Strong desire to excel in a competitive environment.
• Strong interpersonal and communication skills.
• Strong analytical and problem‑solving skills are required.
• Excellent verbal, written, presentation, people, and diplomacy skills are required.
• Ability to multi‑task and to be flexible.
• PC proficient in Windows‑based software programmes (Outlook, Word, Excel, PowerPoint). Experience with Mortgage origination systems and automated decisioning tools required.
• Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required foremployment in this position.

Area Sales Manager I

At Fifth Third, we understand the importance of recognising our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Compensation for this position is largely incentive‑based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.

Our extensive benefits programmes are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more about those programmes on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Atlanta, Georgia 30326

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, colour, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.