Mortgage Area Sales Manager I

Fifth Third Bank; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Fifth Third Bank is seeking a Mortgage Area Sales Manager I in Chicago, Illinois. This role involves managing a team of mortgage loan originators (MLOs) while driving loan origination and sales. The ideal candidate should have 2-4 years of mortgage sales experience and a strong understanding of lending regulations. The position offers performance-based incentives and benefits focusing on overall well-being and career development.

Qualifications

• 2-4 years residential mortgage sales experience required.
• In-depth knowledge of conventional, government, and portfolio guidelines.
• Strong desire to excel in a competitive environment.

Responsibilities

• Develop and foster referral source relationships.
• Provide employees timely and constructive feedback.
• Manage a team of at least 5 MLOs.

Skills

Sales technique/Coaching

Customer service

Leadership

Analytical skills

Interpersonal skills

Problem solving

Education

High school diploma or GED equivalent

Two- or four-year college degree

Tools

Windows-based software programs

Job description

MORTGAGE AREA SALES MANAGER I

Location: Chicago, Illinois 60632.

General Function

Performs a wide range of duties relating to the origination of residential mortgage loans for Financial Center offices and outside referrals. Meets standards and objectives defined by management for personal mortgage loan sales and cross‑selling objectives. Assumes overall responsibility for the residential mortgage loan from application to closing on personal production and for the overall production of the team and the day‑to‑day management of each Mortgage Loan Originator (MLO). Partners with Fulfillment Operations to drive closed volume and manages risk by following policies and procedures, ensuring a positive customer experience, and consistently identifying, assessing, managing, monitoring, and reporting risks.

Essential Duties And Responsibilities

• Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.).
• Develop a sales culture and sales‑focused environment within the team.
• Develop and foster relationships with Financial Center personnel to build business and referrals.
• Maintain knowledge of Fifth Third Mortgage Company’s policies and procedures.

Supervisory Responsibilities

• Provide employees timely, candid and constructive performance feedback; develop employees to their fullest potential.
• Manage a team of at least 5 MLOs.
• Manage personal and team production via local and Bancorp reporting and KPIs.
• Hold business plan reviews with the sales team.
• Build strategic and tactical plans for driving volume growth in assigned area.
• Participate in sales calls with MLOs.
• Assist departmental management in identifying possible improvements in systems and procedures.
• Ensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement data and continually improve customer service.
• Monitor compliance issues, including ensuring that all loan originators attend required meetings and are in compliance with state and federal regulation and the bank’s policies and procedures.
• Monitor quality levels of loan originators to insure adherence to standards.
• Serve as an intermediary for loan issues with processing manager and underwriting manager.
• Perform human resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues.
• Recruit, hire and train new loan officers.

Qualifications

• High school diploma or GED equivalent; two‑ or four‑year college degree preferred.
• 2‑4 years residential mortgage sales experience required.
• In‑depth knowledge of conventional, government, and portfolio guidelines.
• Previous management experience preferred.
• Knowledge of residential mortgage processing, underwriting and closing procedures.
• Knowledge of federal lending regulations governing real‑estate lending.
• Demonstrated leadership, organizational, teamwork and customer service skills.
• Must lead by example and have a high level of integrity.
• Ability to analyze policies, procedures and guidelines to maximize productivity while protecting risk.
• In‑depth sales technique/sales coaching skills.
• Strong desire to excel in a competitive environment.
• Strong interpersonal and communication skills.
• Strong analytical and problem‑solving skills.
• Excellent verbal, written, presentation, people and diplomacy skills.
• Ability to multitask, be flexible and work under pressure.
• PC proficiency in Windows‑based software programs (Outlook, Word, Excel, PowerPoint). Experience with mortgage origination systems and automated decisioning tools required.
• Ability to motivate team, work independently, manage multiple projects and adapt to sudden changes in the work environment.
• Position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Compensation and Benefits

Compensation for this position is largely incentive‑based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. The role offers comprehensive benefits and differentiated compensation offerings to support physical, financial, emotional and social well‑being.

Further benefit details are available on the company careers website.

Equal Employment Opportunity

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.