Area Sales Manager 1

Fifth Third Bank; Fairlawn (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Extensive benefits programs

Incentive-based compensation

Job summary

Fifth Third Bank is seeking an Area Sales Manager 1 in Fairlawn, Ohio. This role involves originating residential mortgage loans and managing a team of Mortgage Loan Originators. Key responsibilities include developing referral relationships and ensuring team performance meets sales objectives.

The ideal candidate will have at least 2–4 years of mortgage sales experience and a strong leadership background. Competitive compensation structure with incentives is offered.

Qualifications

• 2–4 years residential mortgage sales experience required.
• Previous management experience preferred.
• In-depth knowledge of conventional and government guidelines.

Responsibilities

• Develop and foster referral source relationships.
• Manage a team of at least 5 Mortgage Loan Originators.
• Ensure high level of customer service to external customers.

Skills

Leadership

Customer Service

Sales Techniques

Analytical Skills

Interpersonal Skills

Education

High school diploma or GED equivalent

Two or four-year college degree (preferred)

Tools

Windows-based software programs

Mortgage origination systems

Job description

Area Sales Manager 1

Performs a wide range of duties relating to the origination of residential mortgage loans for Financial Center offices and outside referrals. Meets standards and objectives defined by management for personal mortgage loan sales and cross‑selling objectives. Assumes overall responsibility for the residential mortgage loan from application to closing on personal production. Is also responsible for the overall production of the team and the day‑to‑day management of each Mortgage Loan Originator (MLO). Effectively partners with Fulfillment Operations to drive closed volume. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, ensuring that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties and Responsibilities

• Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.).
• Develop a sales culture and sales focused environment within the team.
• Develop and foster relationships with Financial Center personnel to build business and referrals.
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.

Supervisory Responsibilities

Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

• Manage a team of at least 5 MLOs.
• Manage personal and team production via local and Bancorp reporting and KPIs.
• Hold business plan reviews with the sales team.
• Build strategic and tactical plans for driving volume growth in the assigned area.
• Participate in sales calls with MLOs.
• Assist departmental management in identifying possible improvements in systems and procedures.
• Ensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement data and actively participate in ongoing efforts to continually improve customer service for both internal and external customers.
• Monitor compliance issues, including that all loan originators attend required meetings and are in compliance with state and federal regulation, as well as policies and procedures set by the bank.
• Monitor quality levels of loan originators to ensure adherence to standards.
• Serve as an intermediary for loan issues with the processing manager and underwriting manager.
• Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues.
• Recruit, hire, and train new loan officers.

Minimum Knowledge and Skills Required

• High school diploma or GED equivalent. Two or four‑year college degree preferred.
• 2–4 years residential mortgage sales experience required.
• In‑depth knowledge of conventional, government, and portfolio guidelines.
• Previous management experience preferred.
• Knowledge of residential mortgage processing, underwriting, and closing procedures.
• Knowledge of federal lending regulations governing real estate lending.
• Demonstrated leadership, organizational, teamwork, and customer service skills.
• Must lead by example and have a high level of integrity.
• Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity while protecting the desired level of risk.
• In‑depth sales technique/sales coaching skills.
• Strong desire to excel in a competitive environment.
• Strong interpersonal and communication skills.
• Strong analytical and problem‑solving skills required.
• Excellent verbal, written, presentation, people, and diplomacy skills required.
• Ability to multi‑task and be flexible.
• PC proficient in Windows‑based software programs (Outlook, Word, Excel, PowerPoint). Experience with mortgage origination systems and automated decisioning tools required.
• Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website provides the MU4R questions and registration required for employment in this position.

Compensation

Compensation for this position is largely incentive‑based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business, and/or individual performance. More information can be obtained upon request.

Benefits

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being.

Location

Fairlawn, Ohio 44333

Equal Employment Opportunity

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.