Reporting to the Field Sales Manager, in the role of Area Sales Manager (ASM), you will have a keen interest in sales, a passion for success, drive to achieve your goals and strong customer service orientation! As a brand champion, you will further Caesarstone’s growth and market penetration in your territory. You will be responsible for the following key areas:
·Business Development & Key Sales Account Management - Develop and sustain customer relationships, as the manufacturer representative, between the company and Fabricators, Big Box Channel store level managers and designers.
·Develop Strategy – work with peers and the management team to enhance and develop strategies to improve sales approaches in the markets and increase market share.
KEY RESPONSIBILITIES:
- Maintain existing customer relationships, develop new relationships, and network to grow market share, with accounts of all sizes, through regular customer visits and product knowledge presentation sessions
- Develop and execute comprehensive customer / sales plans to drive business growth
- Follow up on new leads and referrals resulting from field activity
- Manage projects in the pipeline through quality checks and other follow-up
- Monitor and manage appropriate levels of merchandising materials and samples, for assigned customers, in support of the brand and product in your market
- Ensure all customer issues are dealt with proactively and effectively, keeping management informed of any problems that may escalate
- Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to manager.Collaborate effectively with internal team members to accomplish the work required to close sales
- Maintain an open line of communication with Manager, providing regular input on all account activity, including status and call reports on a weekly basis (Salesforce)
- Regularly utilize and leverage CRM for customer tracking, maintaining, analyzing, and managing customer requirements
- Participate in events such as PKs, conventions, tradeshows, seminars, and other marketing functions
- In collaboration with sales operations and logistics, coordinate shipping schedules and delivery of merchandise and services
- Develop and maintain a high degree of product and industry knowledge (e.g. attend industry events, trade shows, membership associations)
- Accommodate flexible work schedule including nights and weekends
- Other duties as assigned
QUALIFICATIONS & SKILL REQUIREMENTS:
- Demonstrated experience working with frontline customers (i.e. retail sales, account management, hospitality, etc.)
- Proficient in MS-Office applications such as Excel and Power Point; experience with SalesForce CRM a plus
- Dependable and team oriented with the ability to work independently
- Visibility requires maintaining a professional appearance and projecting a positive company image to the public
- Strong communication and interpersonal skills; analytical mindset
- Creative and coachable with a solutions-based disposition
Working Conditions
- Road Warrior –4 to 5 days a week in field
- Manual dexterity required to use laptop computer and peripherals.
- Lifting or moving up to 25lbs may be required.
- Remote office location
KEY COMPETENCIES:
- Creativity
- Negotiation Skills
- Mastering Strategic Relationships
- Motivated by results-based recognition
- Problem Solving
- Building Trust
- Adaptability & Flexibility
- Networking & team building
- Effective communication
- High level of self-motivation
- Strong work ethic
- Resilience
Requirements
- Proven Sales Experience: Minimum of 3-5 years of successful sales, business development, or account management experience in a similar role.
- Experience within the building materials, interior design, or construction industry can provide valuable insights into the unique challenges and dynamics of your target market.
- Previous experience with premium brands or high-end products can be advantageous in understanding the expectations and preferences of your clientele.
- Relationship Building Skills: Excellent interpersonal and communication skills with the ability to build rapport and trust with customers and internal teams.
- Results-Driven: A track record of achieving and exceeding sales targets while maintaining a customer-centric approach.
- Strategic Thinker: Ability to analyze market trends, identify opportunities, and devise effective sales strategies.
- Negotiation Skills: Proficient in negotiating contracts, pricing, and terms to achieve favorable outcomes.
- Organizational Skills: Strong ability to manage time efficiently, prioritize tasks, and handle multiple projects simultaneously.
- Customer Service - Respond promptly to internal and external customer needs; respond to requests for service and assistance and meet commitments.
- Collaborative working relationships – Works collaboratively with cross-functional teams and stakeholders demonstrating company values and focusing on well in unison with the Canadian Sales Team, stakeholders and demonstrate excellent people skills.
- Must be comfortable with using technology applications, specifically experience with MS Excel and CRM SalesForce. applications.
- Must possess a valid current state driver license.