Area Sales Manager 1

Fifth Third Bank, N.A.; Westerville (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

Fifth Third Bank in Westerville, OH is seeking a senior Mortgage Loan Originator leader to manage personal production and supervise a team of MLOs in a fast-paced banking environment.

You will drive referral relationships, ensure compliance with regulations, and collaborate with Fulfillment Operations to maximize closed volume while maintaining strong customer service and risk controls.

Qualifications

• High school diploma or GED; college degree preferred.
• 2–4 years residential mortgage sales experience required.
• Knowledge of conventional, government, and portfolio guidelines.
• Previous management experience preferred.
• Knowledge of residential mortgage processing, underwriting and closing procedures.
• Familiarity with federal lending regulations governing real estate lending.
• Demonstrated leadership, organizational, teamwork, and customer service skills.
• Ability to lead by example with high integrity.

Responsibilities

• Develop and foster referral source relationships with realtors, builders and professionals.
• Develop a sales culture and sales-focused environment within the team.
• Develop relationships with Financial Center personnel to build business and referrals.
• Maintain knowledge of policies and procedures governing Fifth Third Mortgage.

Skills

Mortgage sales

Leadership

Team management

Compliance awareness

Customer service

Communication

Education

High school diploma or GED

College degree preferred

Tools

Windows

Outlook

Excel

PowerPoint

Mortgage origination systems

Automated decisioning tools

Job description

Westerville, OH

Full time

R72673

Make banking a Fifth Third better We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Performs a wide range of duties relating to the origination of residential mortgage loans for Financial Center offices and outside referrals. Meet standards and objectives defined by management for personal mortgage loan sales and cross‑selling objectives. Assume overall responsibility for the residential mortgage loan from application to closing on personal production. In addition, responsible for the overall production of the team and the day‑to‑day management of each Mortgage Loan Originator (MLO). Effectively partner with Fulfillment Operations to drive closed volume.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.).

• Develop a sales culture and sales focused environment within team.

• Develop and foster relationships with Financial Center personnel to build business and referrals.

• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.

SUPERVISORY RESPONSIBILITIES:

Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

• Manage a team of at least 5 MLOs.

• Manage personal and team production via local and Bancorp reporting and KPIs.

• Hold business plan reviews with sales team.

• Build strategic and tactical plans for driving volume growth in assigned area.

• Participate in sales calls with MLOs.

• Assist departmental management in identifying possible improvements in systems and procedures.

• Ensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement data. Actively participate in ongoing efforts to continually improve customer service for both internal and external customers.

• Monitor compliance issues, including that all loan originators attend required meetings and are in compliance with state and federal regulation, as well as policies and procedures set by the bank.

• Monitor quality levels of loan originators to insure adherence to standards.

• Serve as an intermediary for loan issues with processing manager and underwriting manager.

• Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues.

• Recruit, hire, and train new loan officers.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

• High school diploma or GED equivalent. Two/Four-year college degree preferred.

• 2-4 years residential mortgage sales experience required.

• In-depth knowledge of conventional, government, and portfolio guidelines.

• Previous management experience preferred.

• Knowledge of residential mortgage processing, underwriting and closing procedures.

• Knowledge of federal lending regulations governing real estate lending.

• Demonstrated leadership, organizational, teamwork, and customer service skills.

• Must lead by example and have a high level of integrity.

• Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity but protects the level of risk desired.

• In-depth sales technique/sales coaching skills.

• Strong desire to excel in a competitive environment.

• Strong interpersonal and communication skills.

• Strong analytical and problem‑solving skills are required.

• Excellent verbal, written, presentation, people, and diplomacy skills are required.

• Ability to multi‑task and to be flexible.

• PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint). Experience with Mortgage origination systems and automated decisioning tools required.

• Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required foremployment in this position.

Area Sales Manager 1

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Westerville, Ohio 43081

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.