Area PCC and Crematories Operations Assistant Manager

sci; Seattle (WA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts (healthcare

Health Savings Account with Company'

Job summary

sci in Seattle seeks an experienced Funeral Home Manager to drive financial planning, operations excellence, and staff development. You will partner with local leadership to implement annual budgets, optimize service delivery, and maintain regulatory compliance.

The role requires strong financial acumen, leadership, and communication skills. The position emphasizes managing costs, promoting brand awareness, and ensuring a high standard of client satisfaction across the location.

Qualifications

• High School diploma or equivalent required; college Finance & Accounting coursework preferred.
• Embalming licensure preferred.
• 7+ years industry experience with budgeting and leadership preferred.

Responsibilities

• Develop annual business plan with local leadership and budget.
• Manage day-to-day operations to meet client family expectations.
• Supervise frontline staff; manage resources and accountability.
• Ensure compliance with regulations and company policies.
• Collaborate with management on process and technology improvements.

Skills

Financial acumen

Leadership

Budgeting

Communication

Education

High School Diploma or equivalent

Finance & Accounting coursework

Embalming licensure preferred

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Financial Management

Participate in the development of annual business plan. Work with local and market Leadership to develop annual business plan and budget as well as financial and operational initiatives. Monitor and achieve operational goals and make appropriate sustainable business decisions. Approve expenditures and invoices including overtime.

Operations

Manage the day-to-day activities ensuring on-time services that exceeding client family expectations. Remove barriers, encourage ideas, and identify improvements. Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability. Assure the location's operating practices comply with applicable federal & state regulations and Company policies.

Drive location goals and priorities. Communicate, and monitor goals, priorities, processes and procedures. Manage frontline supervisor's responsibilities, expectations, and accountabilities. Effectively present and communicate Company and Market strategies, values, and goals to location worforce.

Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.

Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture. Ensure all safety, quality control, and compliance standards are adhered.

People Development

Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring workforce is re-trained/licensed prior to expiration.

Screen candidates (internal and external) and hire or promote a skilled and effective workforce. Establishes pay, recommends pay increases, special pays, and career advancements.

Discipline workforce as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Market Leadership.

Other

Builds and expand brand and product awareness in order to increase sales and market share. May network with key community leaders to build business relationships, influence, and support the community. Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company.

Develop and implement plans to improve customer satisfaction index and on-line community reviews.

Minimum Requirements

Education

High School Diploma or equivalent required; At least twelve (12) hours college courses in Finance & Accounting strongly preferred

Certification/License

Embalming licensure preferred.

Experience

At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities. Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition At least two (2) years' experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

Knowledgeable in Financial and Business acumen Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers Proficient in MS Office suite including mail, word, excel, & power point

Work Conditions

Work Environment

Work may be performed both indoors and outdoors regardless of weather conditions; exposure to various chemicals and fluids. Limited amount of local traveling required Comply with field dress code policy. Personal safety equipment or appropriate attire required for care center or crematory environment

Work Postures

Sitting continuously for multiple hours or standing continuously for multiple hours.

Physical Demands

Manual dexterity to operate standardized office equipment, telephone, calculator, copier, and computer. Ability to lift up to 50lbs to assist with moving bodies

Work Hours

Typically required to work several evenings or weekends each month

Pay: $80,168.40 to $95,000.00

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary