Area Operations Manager - Queens

The Dermatology Specialists; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

The Dermatology Specialists is seeking an Area Operations Manager to oversee 10 to 15 centers within a defined geographic area. This role carries full P&L responsibility and serves as the quarterback between the centers and regional leadership, partnering with the Regional Medical Director to align clinical and operational priorities.

The position drives operational efficiency, an exceptional patient experience, and growth through revenue optimization and cost control.

Qualifications

• 5+ years in multi-site healthcare operations or regional leadership.
• Strong financial acumen with budgeting, revenue cycle, and P&L management.
• Excellent leadership, communication, and interpersonal skills to inspire teams.
• Ability to travel 50-75% to centers within the defined area.

Responsibilities

• Lead day-to-day operations of 10–15 centers within the assigned area.
• Own the P&L for the centers, including staffing, operating expenses, and budgets.
• Monitor KPIs and financial performance, taking proactive measures for improvement.
• Provide guidance and mentorship to center managers to optimize workflow and patient satisfaction.
• Partner with the Regional Medical Director to align clinical and operational priorities across the area.
• Implement company policies and protocols consistently across centers.
• Identify opportunities for revenue growth and cost reduction while maintaining high-quality patient care.
• Recruit, hire, and retain top talent for center leadership and staff.
• Collaborate with Marketing to build brand awareness and drive patient referrals.

Skills

Leadership

Communication

Data analytics

Budgeting/P&L

Travel 50-75%

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office Suite

Practice management software

Job description

The Area Operations Manager is a vital role within Operations, overseeing 10 to 15 locations in a defined geographic area. This role has full P&L responsibility for the assigned centers and serves as the quarterback between the centers and regional leadership. The Area Operations Manager partners with the Regional Medical Director in a clinical and operational dyad and reports to the Regional Director. This role drives operational efficiency, a best-in-class patient experience, and organic and inorganic volume growth, while building a culture of ownership, accountability, and positive leadership. This position requires a passion for delivering exceptional patient care, strong leadership skills, strategic thinking, and the ability to travel to the centers weekly.

Role and Responsibilities

• Lead and manage the day-to-day operations of 10 to 15 centers within the assigned area.
• Own the P&L for the assigned centers, including volume, staffing, operating expense, and budget targets.
• Monitor key performance indicators (KPIs) and financial performance, and take proactive measures to address any areas for improvement.
• Provide guidance and support to center managers and staff to optimize workflow, patient satisfaction, and overall productivity.
• Partner with the Regional Medical Director to align clinical and operational priorities across the area.
• Implement company operational policies, procedures, and protocols consistently across all centers.
• Identify opportunities for revenue growth, cost reduction, and operational improvement while maintaining high-quality patient care standards.
• Provide ongoing coaching, mentorship, and professional development to center managers and staff to foster a culture of excellence and continuous improvement.
• Conduct performance evaluations and provide feedback to drive individual and team growth and development.
• Recruit, hire, train, and retain top talent for center leadership and staff positions, with a focus on reducing turnover.
• In conjunction with Marketing and the center managers, execute local strategies to build brand awareness, attract new patients, and drive referrals to the centers.
• Collaborate with the Regional Director and senior leadership to execute strategic plans for growth within the area.
• Ensure compliance with all regulatory requirements, industry standards, and best practices governing dermatology practices.
• Stay current on changes in healthcare regulations, insurance policies, and legal requirements, and implement necessary updates and training to ensure compliance.
• Performs other related duties as required.

Qualifications

• 5+ years of experience in multi-site healthcare operations, including multi-site or regional leadership.
• Proven track record of successfully leading and managing multiple practices.
• Strong financial acumen and experience in budgeting, revenue cycle, and P&L management.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams toward common goals.
• Thorough understanding of compliance standards and healthcare regulations (state, federal, and industry-specific).
• Experience with KPI tracking and the use of data analytics in decision-making.
• Background in operations during periods of rapid growth and integration.
• Strategic thinker with the ability to manage both day-to-day operations and long-term initiatives.
• Proficiency in Microsoft Office Suite and practice management software systems.
• Ability to travel up to 50% to 75%, primarily within the designated area.
• Bachelor's degree required; master's degree in business, healthcare administration, or a related field preferred.