Area Operations Lead — Team Builder & Delivery Excellence

Amazon; Oklahoma City (OK); On-site; USD 70,000 - 91,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking an Area Manager in Oklahoma City to lead a team of hourly associates, ensuring safety, quality, attendance, and performance. You will engage your team during shifts to meet delivery promises and customer expectations.

The role involves working across First/Middle/Last mile workflows, coordinating with Safety, Engineering, and HR to implement improvement plans and drive customer satisfaction at scale.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your hourly workforce.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet business objectives.
• Lift up to 49 pounds and stand/walk for up to 12 hours during shifts.
• Work in environments with variable temperatures and loud noise.

Skills

People management

Performance metrics

Lean process improvement

Customer service

Communication

Education

Bachelor's degree or equivalent

Engineering/Operations degree

Job description

Amazon.com Services LLC is seeking an Area Manager in Oklahoma City to lead a team of hourly associates, ensuring safety, quality, attendance, and performance. You will engage your team during shifts to meet delivery promises and customer expectations.

The role involves working across First/Middle/Last mile workflows, coordinating with Safety, Engineering, and HR to implement improvement plans and drive customer satisfaction at scale.