Area Market Manager

Car Spa; Riverdale (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Performance bonuses

Relocation package

Employee discounts

Job summary

Car Spa, Inc. is seeking a Market Manager to drive performance across multiple locations, overseeing car wash, C-Store, and oil center operations. You will lead teams, manage staffing and budgets, and ensure excellence in customer service and safety standards.

The role requires strong leadership, data-driven decision making, and the ability to optimize labor, inventory, and vendor relationships while maintaining regulatory compliance.

Qualifications

• Experience in retail car wash or automotive service environment.
• Proven multi-site management experience.
• Comfortable in high-volume retail with 50–100 transactions per hour.
• Budgeting, cost control, and P&L management skills.
• Strong leadership, organizational, and communication abilities.
• Ability to analyze data and make informed decisions to improve operations.

Responsibilities

• Foster a customer-centric environment with a strong focus on satisfaction.
• Hire, train, and develop team members and managers to improve performance and build bench strength.
• Oversee daily operations and ensure compliance with company and regulatory standards.
• Analyze operational data to identify areas of improvement and implement strategic actions.
• Ensure safety protocols are followed and maintain a safe, clean facility across all departments.

Skills

Leadership

Budgeting

P&L management

Data analysis

Communication

Team management

Retail car wash experience

Job description

Join Our Team at Car Spa, Inc.! We're more than a car wash - we're a growing team passionate about top-tier service and customer satisfaction. If you're hands-on and want to thrive in a fast-paced environment, we want you on our team!

Position Overview

The Market Manager is responsible for the overall performance and profitability of multiple locations, including the car wash, convenience store (C-Store), and oil center (if applicable). This individual will ensure customer satisfaction, operational excellence, and employee development while maintaining compliance with all company policies and procedures.

Key Responsibilities

Customer Experience & Satisfaction

• Foster a customer-centric environment with a strong focus on satisfaction.
• Promptly identify and resolve customer concerns and complaints.
• Ensure all employees understand and deliver on the Car Spa customer service standards.

Team Management

• Supervise and support multi-location staff, including car wash, c-store, and oil center employees (if applicable).
• Hire, train, and develop team members and managers to improve performance and build bench strength.
• Maintain adequate staffing levels while minimizing turnover.
• Optimize labor by scheduling based on volume and business needs.
• Conduct regular team meetings to communicate goals, policies, and updates.
• Promote a positive, professional, and compliant work culture.

Store Operations

• Oversee all daily operations and ensure operational compliance with company and regulatory standards.
• Ensure safety protocols are followed and conduct regular safety training and meetings.
• Respond to equipment or system malfunctions promptly to minimize downtime.
• Maintain a clean, safe, and well-functioning facility across all departments.
• Manage inventory and vendor relationships to ensure adequate supplies and cost control.
• Monitor fuel operations and inventory (if applicable).
• Review timecards daily to ensure payroll accuracy.
• Control operational costs including chemicals, utilities, and labor.
• Maintain accurate records and reports, including safety logs, inventory, and incident reports.
• Minimize losses due to theft, vehicle damage, or other preventable incidents.

Financial & Administrative Accountability

• Responsible for achieving and exceeding profitability targets.
• Review and manage budgets and P&L statements.
• Ensure timely and accurate completion of administrative tasks per Car Spa policies and procedures.
• Analyze operational data to identify areas of improvement and implement strategic actions.

Work Environment

• Must be willing to travel.
• Must be able to work both indoors and outdoors in all weather conditions.
• Must navigate around moving vehicles safely and maintain situational awareness at all times.
• Regular physical activity including bending, reaching, stooping, and stepping in/out of vehicles.
• Required to wear protective gear including safety goggles, gloves, bump cap, etc., as per safety guidelines.

Qualifications

• Experience in retail car wash or automotive service environment required.
• Proven experience managing multiple sites.
• Comfortable in a high-volume retail setting with 50–100 transactions per hour.
• Demonstrated ability in budgeting, cost control, and P&L management.
• Strong leadership, organizational, and communication skills.
• Ability to analyze data and make informed decisions to improve operations.

Perks and Incentives

• Receive performance-based bonuses every 4 weeks and on an annual basis!
• Employee Discounts start right away!
• Relocation package available!

Benefits (After 30 Days)

• Health Insurance (Medical, Dental & Vision)
• Company-Paid Life & AD&D Insurance
• Company-Paid Short-Term & Long-Term Disability
• Flexible Spending Accounts (FSA) – including Dependent Care
• Employee Discounts
• Paid Time Off (PTO)

Why Join Car Spa?

At Car Spa, we’re committed to excellence, customer satisfaction, and team development. Our General Managers are empowered to make impactful decisions, lead dynamic teams, and grow within a company that values performance and integrity.

Car Spa, Inc. is an Equal Opportunity Employer.