Area Manager PCC and Crematories

sci; Santa Ana (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

sci seeks an experienced Funeral Home Manager for our Santa Ana location. You will drive financial and operational performance, develop annual plans with Market Leadership, and ensure regulatory compliance while delivering compassionate service to families.

You will lead a frontline team, foster staff development, and collaborate on improvements, building strong community relationships. Proficiency in MS Office and budgeting is essential.

Qualifications

• High School Diploma or equivalent required.
• At least twelve (12) hours college courses in Finance & Accounting strongly preferred.
• Embalming Licensure may be required depending on state/provincial regulations & requirements.
• Seven+ years industry experience with progressive responsibility; funeral home management experience.

Responsibilities

• Develop annual business plan and budget with Market Leadership.
• Monitor and achieve annual operational goals and make sustainable decisions.
• Approve expenditures and invoices including overtime.
• Manage day-to-day operations to ensure on-time services and client expectations.
• Ensure compliance with laws and company policies; establish location goals.
• Develop, communicate, and monitor goals, processes, and procedures.
• Lead frontline supervisors and present company strategies to staff.
• Collaborate on resource sharing and improvements; drive operational enhancements.
• Maintain facilities and budgeting for repairs; ensure safety and quality standards.
• Develop a strong, trusted team; address issues with actionable feedback.
• Screen candidates, hire/promote skilled staff, and manage pay and growth.
• Collaborate with HR through disciplinary actions and development plans.
• Engage with community and leadership to expand brand presence.

Skills

Financial acumen

Interpersonal skills

Cultural sensitivity

Communication skills

Education

High School Diploma or equivalent

12 hours college courses in Finance & Accounting

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

JOB RESPONSIBILITIES

Financial Management

• Develop annual business plan
• Work with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives
• Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisions
• Approve expenditures and invoices including overtime

Operations

• Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
• Remove barriers, encourage ideas, and identify improvements
• Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
• Assure the location's operating practices comply with applicable federal & state/provincial regulations and Company policies
• Responsible for establishing location goals and priorities
• Develop, communicate, and monitor goals, priorities, processes and procedures
• Manage frontline supervisor's responsibilities, expectations, and accountabilities
• Effectively present and communicate Company and Market strategies, values, and goals to location staff
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
• Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
• Ensure all safety, quality control, and compliance standards are adhered

People Development

• Develop a strong, trusting, and reliable team
• Understand team members career aspirations and provide assignments to develop skills and/or close gaps
• Constructively address issues and provide tangible and appropriate feedback
• Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover
• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
• Establishes pay, recommends pay increases, special pays, and career advancements
• Discipline staff as necessary; writes development plans to close behavior or skill gaps
• Collaborates with Human Resources throughout discipline, development, and termination processes
• Recommends and discusses terminations with Market Leadership.

Other

• Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share
• May network with key community leaders to build business relationships, influence, and support the community
• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
• Develop and implement plans to improve customer satisfaction index and on-line community reviews
• Other responsibilities as requested or assigned
• Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork

MINIMUM Requirements

Education

• High School Diploma or equivalent required
• At least twelve (12) hours college courses in Finance & Accounting strongly preferred

Certification/License

• Embalming Licensure may be required depending on state/provincial regulations & requirements.

Experience

• At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities
• Funeral Home Management experience required
• At least two (2) years' experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

• Knowledgeable in industry competitive pricing, demographic patterns, and market competition
• Knowledgeable in Financial and Business acumen
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Proficient in MS Office suite including Outlook, Word, Excel, & PowerPoint

Work CONDITIONS

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Exposure to various chemicals and fluids
• Limited amount of local and/or multiple location traveling required
• Professional Dress is required when in contact with families

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and ph