Area Manager of Valet Parking Operations

Towne Park; United States; On-site; USD 95,000 - 118,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Company-paid life and AD&D insurance

Short-term and long-term disability

401k retirement savings plan

PTO 80 hours per year

6 paid holidays

4 paid floating holidays

Job summary

Towne Park, LLC is seeking an Area Manager to directly oversee a portfolio of assigned accounts, driving overall performance in financial management, guest satisfaction, client satisfaction, and business development. The role collaborates with senior leaders to ensure corporate initiatives are integrated into district operations.

Responsibilities include managing financial metrics, forecasting, staffing, and performance coaching; recruiting and developing talent; coordinating with district

Responsibilities

• Financial and Business Systems Management: Understands and drives business metrics and performance measurements to ensure effectiveness and profitability.
• Forecasting and payroll: Manages forecasting, productivity, and timekeeping; ensures timely payroll and accounting reports.
• Talent recruitment and development: Actively engages in recruitment, trains and coaches staff, develops future leaders.
• Staffing and service: Allocates labor resources, forecasts seasonal variances, and ensures proper staffing levels.
• Client and district collaboration: Maintains alignment with District Manager/Regional Director and reviews compliance with standards.

Job description

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $94,600 - $118,200.

Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

• Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
• Employees are also able to enroll in the company's 401k retirement savings plan.

• Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year.
• Employees receive 6 paid holidays throughout the calendar year.
• Employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

SUMMARY

The Area Manager directly oversees a portfolio of assigned accounts responsible for the overall performance in financial management, guest satisfaction, client satisfaction and business development objectives. The Area Manager works closely with the Vice President/District Manager (depending on the reporting structure) to ensure corporate initiatives and Towne Park cultural perspectives are incorporated within the district's operations. The Authority and Decision-Making Approval Guide dictates the level of responsibility for authorized decisions related to operations, contracts, and personnel.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Financial and Business Systems Management
  Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance. Demonstrates the ability to improve the financial performance and profitability of the account. Understands the contractual agreement and recognizes ways to maximize opportunities. - 20%
• Financial and Business Systems Management
  Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover. Manages payroll and ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. Ensures that forecasts, payroll and accounting reports are on time and accurate. - 20%
• Human Resources
  Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Recognizes where the team and individual performers need to improve and properly trains and coaches. Identifies talent and helps develop future leaders for the organization. Conducts regular performance appraisals and provides feedback and coaching for all direct reports
  Helps develop and provides assistance to Account Manager
  Attends Staff meetings for all accounts in their area. Provides direction to Account Managers on initiatives. Maintains timely rhythms and transparency with District Manager/Regional Director. Establishes rhythms with all District Champions for review of compliance to standards for their area. - 30%
• Service Management
  Ensures that the guest/patient service experience is delivered consistently on all shifts. Efficiently allocates labor resources to support service delivery. Works with the District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels. Understands the client's service standards and effectively integrates Towne Park's standards to complement them. Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results - 20%
• Client Relations Management
  Develops cohesive worki