Account Manager - Temporary Assignment Tahoe Hilton Vacation Club

Towne; California; Sur place; USD 77 000 - 94 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Short-term disability

Long-term disability

401k retirement savings plan

Telemedicine benefits

Paid time off

Résumé du poste

Towne Park is seeking an Account Manager who oversees one Tier 1 or 2 Towne Park account, driving financial and client satisfaction objectives. The role focuses on delivering exceptional guest/patient experiences and managing account performance across operations, staffing, and service delivery.

Experience in hospitality services and a strong ability to influence metrics, forecast outcomes, and coordinate with teams is preferred.

Responsabilités

• Understand and drive business metrics to ensure effectiveness, high performance and compliance.
• Demonstrates the ability to improve the financial performance and profitability of the account.
• Manages scheduling, overtime for associates under direct supervision, tip reporting, and timekeeping.
• Keeps forecasts, payroll and accounting reports accurate and on time.

Description du poste

At Towne Park, it's more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.

Job Details

Compensation

Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $85,000.

Additional Compensation

Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits

• medical, dental, and vision insurance
• accident insurance
• critical illness insurance
• hospital indemnity insurance
• telemedicine benefits
• company-paid basic life and AD&D insurance
• short-term disability
• long-term disability
• 401k retirement savings plan

Paid Time Off

• Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year.
• Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

JOB SUMMARY

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.

DUTIES AND RESPONSIBILITIES

Financial and Business Systems Management

• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
• Demonstrates the ability to improve the financial performance and profitability of the account.
• Understands the contractual agreement and recognizes ways to maximize opportunities.
• Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover.
• Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping.
• Ensures that forecasts, payroll and accounting reports are on time and accurate.
• Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures.

Human Resources

• Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location.
• Fosters an environment that retains talented associates.
• Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews.
• Sees that new associates get off to the right start through proper orientation and on-the-job training.
• Recognizes great performance and provides opportunities for top performers to learn and grow.
• Recognizes where the team and individual performers need to improve and properly trains and coaches.
• Identifies talent and helps develop future leaders for the organization.
• Conducts regular performance appraisals and provides feedback and coaching for all direct reports.
• Holds effective associate meetings and ensures that shift huddles happen on every shift.
• Practices positive discipline and provides accurate and timely performance documentation.
• Delegates by allocating decision making and other responsibilities appropriately and effectively.

Service Management

• Ensures that the guest/patient service experience is delivered consistently on all shifts.
• Efficiently allocates labor resources t