Account Manager - Residence Inn Berkley

Towne; California; On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Life and disability insurance

Job summary

Towne Park is seeking an Account Manager to oversee a single key account, drive financial performance, and ensure guest/patient and client satisfaction.

You will monitor metrics, manage a team, and coordinate with internal stakeholders to maximize profitability and service quality across shifts and client engagements.

Qualifications

• Bachelor's degree in business or related field.
• Experience in account management or hospitality services is preferred.
• Strong analytical and interpersonal skills.

Responsibilities

• Oversee one Towne Park account and drive financial and client satisfaction metrics.
• Forecast, plan and monitor performance against contract obligations.
• Supervise scheduling, timekeeping, and overtime for team members.
• Collaborate with internal teams to maximize account profitability and guest/patient satisfaction.

Skills

Account management

Financial analysis

People management

Education

Bachelor's degree in Business

Tools

CRM software

Timekeeping systems

Job description

**_At Towne Park, it's more than a job, you can make an impact._**

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.

Job Details

Compensation:

Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $80,000.

Additional Compensation:

Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits:

• Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
• Employees are also able to enroll in the company's 401k retirement savings plan.

Paid Time Off:

• Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year.
• Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

JOB SUMMARY

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.

DUTIES AND RESPONSIBILITIES

Financial and Business Systems Management

• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
• Demonstrates the ability to improve the financial performance and profitability of the account
• Understands the contractual agreement and recognizes ways to maximize opportunities
• Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
• Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping
• Ensures that forecasts, payroll and accounting reports are on time and accurate
• Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures

Human Resources

• Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
• Fosters an environment that retains talented associates
• Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews
• Sees that new associates get off to the right start through proper orientation and on-the-job training
• Recognizes great performance and provides opportunities for top performers to learn and grow
• Recognizes where the team and individual performers need to improve and properly trains and coaches
• Identifies talent and helps develop future leaders for the organization
• Conducts regular performance appraisals and provides feedback and coaching for all direct reports
• Holds effective associate meetings and ensures that shift huddles happen on every shift
• Practices positive discipline and provides accurate and timely performance documentation
• Delegates by allocating decision making and other responsibilities appropriately and effectively

Service Management

• Ensures that the guest/patient service experience is delivered consistently on all shifts
• Efficiently allocates labor resources t