Area Manager, Housing

Georgia State University; Atlanta (GA); On-site; USD 67,000 - 83,000; Full time

Job summary

Georgia State University is seeking an Area Manager, Housing in Atlanta Campus. You will oversee operations for housing areas, guide staff development, monitor budgets, and address student and staff needs daily.

The role requires supervisory experience and a Bachelor's degree, with a preference for advanced study in student housing or higher education. Expect a full-time schedule, with on-call responsibilities and campus collaboration.

Qualifications

• Bachelor's degree and two years of supervisory/management experience.
• Master's degree in College Student Personnel Administration, Higher Education, or related field preferred.
• Experience in residential student housing is preferred.

Responsibilities

• Oversee operations for an area of campus housing.
• Implement staff development, selection, training and evaluation activities.
• Respond to customer service needs and concerns, resolve issues and clarify policy.
• Manage area programming and operational budgets.
• Participate in a 24 hour on call rotation and respond to emergencies.
• Collaborate with campus units and departments as appropriate.
• Monitor safety, security, and emergency procedures across assigned buildings.
• Supervise residence life staff and ensure adherence to policies.
• Coordinate move-in/move-out processes for residence halls and apartments.

Skills

Supervision/management

Budgeting

Customer service

Emergency response

Staff training

Education

Bachelor's degree

Job description

Area Manager, Housing

University Housing

Georgia State University

University Housing is seeking 1 dynamic Area Manager, Housing to support the daily operations of University Housing.

WHAT MAKES University Housing A GREAT PLACE?

• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

• Administration
• Oversee operations for an area of campus ranging from approximately 1,000 to 1,800 students
• Implement staff development, selection, training and evaluation activities, programs, and processes
• Assist residential hall staff with interpretation and implementation of Community Living Guide and Student Code of Conduct policies and procedures
• Respond to customer service needs and concerns, resolve issues, answer questions, and clarify policy
• Manage area programming and operational budgets
• Participate in a 24 hour on call rotation and respond to and address emergency situations and incidents
• Collaborate with departmental colleagues and other campus units (as appropriate)
• Communicate and maintain relationships with custodial and maintenance staff regarding facility issues; follow-up on facility issues to ensure completion of work orders and building repairs
• Participate in departmental and university committees as assigned
• Review and monitor area budget expenditures
• Serve as a go to person in the absence of the Assistant Director for Residence Life
• Safety and Security and Customer Service
• Manages emergency situations and incidents involving residential students and guests, including accompanying students to the hospital and communicating with emergency contacts
• Serves as the first point of contact for professional staff on duty (particularly after hours and on weekends) in responding to maintenance, crisis, and emergency situations involving students living within University housing
• Manages customer service issues, answers questions, and clarifies policies and procedures
• Manages the student move-in and move-out processes for residence halls/apartments in their areas
• Assists staff and students with managing and resolving emergencies, customer service and personnel issues in their assigned buildings, desks, and mailrooms
• Ensure staff and students are adhering to safety, security, and emergency policies and procedures
• Staff Supervision, Selection, Training, and Development
• Supervises, trains, develops, and evaluates direct reports (residence hall directors)
• Interprets and enforces Community Living Guide and Student Code of Conduct policies, Housing and Panther Meal Contract, and procedures for staff
• Communicates regularly with full-time staff through meetings, one-on-ones, and email
• Assist with recruitment, selection, placement, evaluation and personnel administration of residence life staff
• Advise RHDs on matters and issues pertaining to their assigned residential community
• Participate in departmental/divisional trainings, development, committees, programs, events, and activities including signature programs, PAC3, Panther LEAP
• Hold regular one-on-one meetings with direct reports and occasional one-on-one meetings with indirect reports
• Community Development
• Designs, implements, and evaluates area-wide programs and activities in residential areas
• Supports the academic mission of the University, the co-curricular learning goals and student engagement activities of the Division of Student Success and the University Housing Residential Curriculum
• Collaborates with the Dean of Students Office, Counseling and Testing Center, Georgia State University Police, and other departments and units on campus in designing and implementing educational and social programs and services for students
• Serves as a University Complainant, as requested, in judicial board hearings involving residential students. The Student Code of Conduct affords students due process, which involves having the opportunity to ask questions to a complainant
• Work with residential life staff and students to foster safe, supportive and inclusive residential communities
• Assist the residential life staff with comprehending and utilizing the residential curriculum
• Assist the residential life staff with assessment and evaluation of program and learning outcomes
• Consult with RHDs about students of concern and on student conduct within the residence hall community; ensure that appropriate post-crisis referrals and follow-up are completed with students and staff within 24-48 hours after initial notification
• Develop campus connections to broaden resourcefulness, skills, and abilities

Disclaimer

This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications

Minimum Hiring Qualifications: Bachelor's degree and two years of supervisory/management experience; or a combination of education and related experience.

Preferred Hiring Qualifications: Master's degree in College Student Personnel Administration, Higher Education, or closely related field is preferred and 2-3 years' full-time post master's degree experience in residential student housing experience in a University setting.

College/Business Unit: Housing

Department: University Housing

Location: Atlanta Campus

Shift: 8:30AM - 5:15PM

Salary: $66,600 - $83,400

Pay Grade: 22

FLSA Status: Exempt

Job Type: Full Time (Benefits Eligible)

Job Posting: 09/01/26, 9:22:57 PM

Closing Date: 09/16/26, 3:59:00 AM

Georgia State University Values

COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place

INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents

USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status.

Background Check: Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security.

It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.