Area Manager - DD/IDD Services

Dungarvin; Indianapolis (IN); On-site; USD 80,000 - 100,000; Full time

Job summary

Dungarvin in Indianapolis is seeking an Area Manager to oversee multiple residential homes and staff teams within an assigned region. You will provide leadership, monitor operations, ensure compliance, and support person-centered services.

This role emphasizes team development, program oversight, and collaboration with families and community partners to maintain high-quality care and regulatory readiness across all programs.

Qualifications

• Bachelor's degree in Human Services or related field (Psychology, Counseling, Sociology, Allied Health, or Human Services).
• 2–3+ years supporting individuals with intellectual/developmental disabilities or in community-based services, with supervisory experience.
• Understanding of person-centered supports, compliance standards, Medicaid Waiver/HCBS.
• Proficiency with Microsoft Office and ability to adapt to new technology platforms.
• Valid driver's license with a driving record meeting agency insurance requirements.

Responsibilities

• Program Leadership & Team Development: Supervise, coach, and support employees across residential programs; assist with hiring, onboarding, scheduling, training, and staff development.
• Program Operations & Compliance: Oversee daily operations to ensure person-centered, compliant services; readiness for audits and licensing reviews.
• Participant & Family Support: Promote individual choice and planning; address concerns in a positive, professional manner.
• Operational Performance & On-Call Support: Monitor staffing trends, program performance, and fiscal responsibilities; participate in on-call rotation.

Skills

Leadership

Staff development

Program operations

Compliance

Problem solving

Microsoft Office

Adaptability to new tech

Driving

Education

Bachelor's degree in Human Services or related field

Tools

Microsoft Office

Job description

What You Get To Do:

The Area Manager oversees multiple residential homes and staff teams within an assigned region, providing leadership, operational oversight, and program support to ensure high-quality, person-centered services and compliance with state, licensing, and Medicaid requirements.

This role focuses on team leadership, staff development, program operations, compliance oversight, and problem-solving. The Area Manager partners with staff, leadership, individuals served, families, and community stakeholders to maintain smooth operations, support employee accountability, and ensure consistent, compliant care across all programs.

The Area Manager also plays a critical role in maintaining operational stability, addressing program concerns, and supporting individuals in making meaningful choices within community-based residential settings.

Responsibilities:

• Program Leadership & Team Development: Supervise, coach, and support employees across assigned residential programs while promoting accountability, teamwork, professional development, and high-quality service delivery. Support hiring, onboarding, scheduling, training, and ongoing staff development initiatives across assigned programs.
• Program Operations & Compliance: Oversee daily operations of multiple homes and programs to ensure services remain person-centered, compliant, and aligned with organizational standards, policies, licensing requirements, Medicaid Waiver regulations, and certification standards. Maintain readiness for audits, inspections, and licensing reviews.
• Participant & Family Support: Promote individual choice, independence, and person-centered planning while assisting with operational, staffing, participant, and family concerns in a positive and professional manner.
• Operational Performance & On-Call Support: Monitor staffing trends, program performance, operational needs, and fiscal responsibilities in partnership with leadership teams while participating in on-call rotation and responding to emergencies or operational concerns as needed.

What Makes You A Great Fit:

Must Have:

• Education: Bachelor's degree in Human Services or a related field required, including Psychology, Counseling, Sociology, Allied Health, or Human Services
• Experience: 2-3+ years of experience supporting individuals with intellectual and developmental disabilities, long-term care, or community-based services, including prior supervisory or management experience within residential or human services settings
• Program Knowledge: Understanding of person-centered supports, compliance standards, and Medicaid Waiver or HCBS, CIH services preferred
• Technical Skills: Proficiency with Microsoft Office programs and the ability to adapt to new technology platforms
• Licensure & Transportation: Valid driver's license with a driving record that meets agency insurance requirements

Nice to Have:

• Industry Expertise: Experience supporting multi-site residential or community-based programs
• Leadership Development: Experience with staff development, training coordination, or leadership mentoring
• Operational Insight: Data-driven performance management experience
• Regulatory Knowledge: Knowledge of Indiana-specific disability service regulations, including residential and community-based program standards

We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.