Area Manager - DD/IDD Services

Dungarvin inc; Indianapolis (IN); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

401(k) match

PTO

Paid training

Employee Assistance Program

Tapcheck access

Brand discounts

Internal mobility nationwide

Job summary

Dungarvin inc is seeking an Area Manager to oversee multiple residential homes, providing leadership, operational oversight, and program support to ensure high-quality, person-centered services aligned with state licensing and Medicaid requirements.

The role emphasizes team leadership, staff development, program operations, and effective collaboration with staff, individuals served, families, and community stakeholders to maintain compliant care across programs.

Qualifications

• Bachelor’s degree in Human Services or related field required.
• 2–3+ years of supervisory/management experience in residential or human services settings.
• Understanding of person-centered supports and Medicaid Waiver/HCBS familiarity.
• Proficiency with Microsoft Office and adaptability to new tech.

Responsibilities

• Lead and supervise staff across assigned residential programs to ensure high-quality services.
• Oversee daily operations, compliance with licensing, Medicaid requirements, and audits.
• Promote person-centered planning and respond to program and family concerns professionally.
• Monitor program performance, staffing trends, and participate in on-call rotation.

Skills

Team leadership

Staff development

Program operations

Compliance oversight

Microsoft Office

Education

Bachelor’s degree in Human Services

Tools

Microsoft Office

Job description

AtDungarvin, we are more than a provider of support services, we’re a mission-driven team rooted in respect, response, and choice. Since 1976, we’ve been dedicated to meeting people where they are and providing person-centeredsupportsthatallowindividuals to live as independently as possible. We support individuals with intellectual and developmental disabilities, behavioral health needs, complex medical needs, and children and families across the country.

With services nationwide, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life.

Join our nationwide family and let us help you achieve your unique goals and dreams.

What We Offer:

• Compensation: Starting $58,900 annually
• Work Schedule: Monday through Friday with on-call responsibilities as needed to support operational needs and program coverage
• 401(k) plan with up to 3% employer match after one year of service
• Medical, dental, vision, life insurance, supplemental insurance, disability coverage, FSA, and HSA options for eligible employees
• PTO for eligible employees with PTO donation options
• Paid training, onboarding, and ongoing professional development opportunities
• Employee Assistance Program and access toTapcheck
• National Brand Discounts and Employee Referral Program
• Dungarvin's multi-state footprint allows internal job mobility nationwide

Job Description

What You Get To Do:

The Area Manager oversees multiple residential homes and staff teams within an assigned region, providing leadership, operational oversight, and program support to ensure high-quality, person-centered services and compliance with state, licensing, and Medicaid requirements.

This role focuses on team leadership, staff development, program operations, compliance oversight, and problem-solving. The Area Manager partners with staff, leadership, individuals served, families, and community stakeholders to maintain smooth operations, support employee accountability, and ensure consistent, compliant care across all programs.

The Area Manager also plays a critical role in maintaining operational stability, addressing program concerns, and supporting individuals in making meaningful choices within community-based residential settings.

Responsibilities:

Program Leadership & Team Development:Supervise, coach, and support employees across assigned residential programs while promoting accountability, teamwork, professional development, and high-quality service delivery. Support hiring, onboarding, scheduling, training, and ongoing staff development initiatives across assigned programs.

Program Operations & Compliance:Oversee daily operations of multiple homes and programs to ensure services remain person-centered, compliant, and aligned with organizational standards, policies, licensing requirements, Medicaid Waiver regulations, and certification standards. Maintain readiness for audits, inspections, and licensing reviews.

Participant & Family Support:Promote individual choice, independence, and person-centered planning while assisting with operational, staffing, participant, and family concerns in a positive and professional manner.

Operational Performance & On-Call Support:Monitor staffing trends, program performance, operational needs, and fiscal responsibilities in partnership with leadership teams while participating in on-call rotation and responding to emergencies or operational concerns as needed.

Qualifications

What Makes You A Great Fit:

Must Have:

Education:Bachelor’s degree in Human Servicesor a related field required, including Psychology, Counseling, Sociology, Allied Health, or Human Services

Experience:2–3+ years of experience supporting individuals with intellectual and developmental disabilities, long-term care, or community-based services, including prior supervisory or management experience within residential or human services settings

Program Knowledge:Understanding of person-centeredsupports, compliance standards, andMedicaid Waiver or HCBS, CIH services preferred

Technical Skills:Proficiency with Microsoft Office programs and the ability to adapt to new technology platforms

Licensure & Transportation:Valid driver’s license with a driving record that meets agency insurance requirements

Nice to Have:

Industry Expertise:Experience supporting multi-site residential or community-based programs

Leadership Development:Experience with staff development, training coordination, or leadership mentoring

Regulatory Knowledge:Knowledge of Indiana-specific disability service regulations, including residential and community-based program standards

Additional Information

We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.