Area Manager - DD/IDD Services

Dungarvin; New Castle (IN); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Starting salary $58,900

401(k) match up to 3%

Comprehensive benefits

PTO and development

Job summary

Dungarvin in Indiana is seeking an Area Manager to oversee multiple residential homes and staff, providing leadership, operational oversight, and program support to ensure high-quality, person-centered services across programs and compliance with state requirements.

The role emphasizes team development, program operations, and collaboration with families and community partners to maintain stability, address concerns, and promote meaningful choices for individuals served.

Qualifications

• Must have Bachelor's degree in Human Services or related field.
• 2–3+ years of experience in supporting individuals with disabilities or related services, including supervisory experience.
• Understanding of person-centered supports, Medicaid Waiver, and HCBS regulations.

Responsibilities

• Supervise, coach, and support staff across multiple residential programs.
• Oversee daily operations to ensure compliant, person-centered services and readiness for audits.
• Promote individual choice, independence, and family partnership in service delivery.
• Monitor staffing and program performance and participate in on-call rotations.

Skills

Team Leadership

Staff Development

Compliance Knowledge

Microsoft Office

Education

Bachelor's degree in Human Services or related field

Tools

Microsoft Office

Job description

At Dungarvin, we are more than a provider of support services, we're a mission-driven team rooted in respect, response, and choice. Since 1976, we've been dedicated to meeting people where they are and providing person-centered supports that allow individuals to live as independently as possible. We support individuals with intellectual and developmental disabilities, behavioral health needs, complex medical needs, and children and families across the country.

With services nationwide, our team is united by a shared commitment to making a real difference- one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone's life.

Join our nationwide family and let us help you achieve your unique goals and dreams.

What We Offer

• Compensation: Starting $58,900 annually
• Work Schedule: Monday through Friday with on-call responsibilities as needed to support operational needs and program coverage
• 401(k) plan with up to 3% employer match after one year of service
• Medical, dental, vision, life insurance, supplemental insurance, disability coverage, FSA, and HSA options for eligible employees
• PTO for eligible employees with PTO donation options
• Paid training, onboarding, and ongoing professional development opportunities
• Employee Assistance Program and access to Tapcheck
• National Brand Discounts and Employee Referral Program
• Dungarvin's multi-state footprint allows internal job mobility nationwide

Who We Are

At Dungarvin, we are more than a provider of support services, we're a mission-driven team rooted in respect, response, and choice. Since 1976, we've been dedicated to meeting people where they are and providing person-centered supports that allow individuals to live as independently as possible. We support individuals with intellectual and developmental disabilities, behavioral health needs, complex medical needs, and children and families across the country.

With services nationwide, our team is united by a shared commitment to making a real difference- one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone's life.

Join our nationwide family and let us help you achieve your unique goals and dreams.

What We Offer

• Compensation: Starting $58,900 annually
• Work Schedule: Monday through Friday with on-call responsibilities as needed to support operational needs and program coverage
• 401(k) plan with up to 3% employer match after one year of service
• Medical, dental, vision, life insurance, supplemental insurance, disability coverage, FSA, and HSA options for eligible employees
• Pet Insurance available
• PTO for eligible employees with PTO donation options
• Paid training, onboarding, and ongoing professional development opportunities
• Employee Assistance Program and access to Tapcheck
• National Brand Discounts and Employee Referral Program
• Dungarvin's multi-state footprint allows internal job mobility nationwide

Job Description

What You Get To Do

The Area Manager oversees multiple residential homes and staff teams within an assigned region, providing leadership, operational oversight, and program support to ensure high-quality, person-centered services and compliance with state, licensing, and Medicaid requirements.

This role focuses on team leadership, staff development, program operations, compliance oversight, and problem-solving. The Area Manager partners with staff, leadership, individuals served, families, and community stakeholders to maintain smooth operations, support employee accountability, and ensure consistent, compliant care across all programs.

The Area Manager also plays a critical role in maintaining operational stability, addressing program concerns, and supporting individuals in making meaningful choices within community-based residential settings.

Responsibilities

• Program Leadership & Team Development: Supervise, coach, and support employees across assigned residential programs while promoting accountability, teamwork, professional development, and high-quality service delivery. Support hiring, onboarding, scheduling, training, and ongoing staff development initiatives across assigned programs.
• Program Operations & Compliance: Oversee daily operations of multiple homes and programs to ensure services remain person-centered, compliant, and aligned with organizational standards, policies, licensing requirements, Medicaid Waiver regulations, and certification standards. Maintain readiness for audits, inspections, and licensing reviews.
• Participant & Family Support: Promote individual choice, independence, and person-centered planning while assisting with operational, staffing, participant, and family concerns in a positive and professional manner.
• Operational Performance & On-Call Support: Monitor staffing trends, program performance, operational needs, and fiscal responsibilities in partnership with leadership teams while participating in on-call rotation and responding to emergencies or operational concerns as needed.

Qualifications

What Makes You A Great Fit

Must Have

• Education: Bachelor's degree in Human Services or a related field required, including Psychology, Counseling, Sociology, Allied Health, or Human Services
• Experience: 2-3+ years of experience supporting individuals with intellectual and developmental disabilities, long-term care, or community-based services, including prior supervisory or management experience within residential or human services settings
• Program Knowledge: Understanding of person-centered supports, compliance standards, and Medicaid Waiver or HCBS, CIH services preferred
• Technical Skills: Proficiency with Microsoft Office programs and the ability to adapt to new technology platforms
• Licensure & Transportation: Valid driver's license with a driving record that meets agency insurance requirements

Nice to Have

• Industry Expertise: Experience supporting multi-site residential or community-based programs
• Leadership Development: Experience with staff development, training coordination, or leadership mentoring
• Operational Insight: Data-driven performance management experience
• Regulatory Knowledge: Knowledge of Indiana-specific disability service regulations, including residential and community-based program standards

Additional Information

We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.