Area Manager Content Development

Texas Health and Human Services; Waco (TX); Hybrid; USD 65,000 - 106,000; Full time

Benefits offered by this job

100% paid employee health insurance

Telework eligible

Travel up to 25%

Job summary

The Texas Health and Human Services Commission (HHSC) seeks a Content Development Area Manager to lead educational program development, implementation, and evaluation for AES training across staff and leadership levels. The role emphasizes BST, continuing skills training, and state office programs.

Telework is eligible; travel up to 25% may be required. The position offers a competitive salary and a strong benefits package within HHSC.

Qualifications

• Professional experience in training development and delivery for adult learners (3 years minimum).
• Strong knowledge of instructional design and learning objectives.
• Experience leading or supervising teams and managing projects.

Responsibilities

• Oversees content development, training delivery, and evaluation to meet program goals.
• Leads development of specialized staff training and e-learning programs.
• Directs daily operations, staff guidance, priorities, and performance measurement.
• Prepares management reports and coordinates internal/external professional development resources.
• Interacts with AES and OLPD leadership and staff.

Skills

Oral and written communication

Leadership

Instructional design

Adult education principles

Education

Bachelor's degree in education/organizational development

Tools

Learning Management System (LMS)

Content development tools

Job description

Date: Aug 28, 2026

Location: WACO, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Area Manager Content Development Job Title: Training & Dev Specialist VI Agency: Health & Human Services Comm Department: Curriculum Dev & Training Posting Number: 20812 Closing Date: 09/11/2026 Posting Audience: Internal and External Occupational Category: Education Training and Library Salary Range: $5,797.66 - $9,508.25 Pay Frequency: Monthly

Salary Group: TEXAS-B-25 Shift: Day

Additional Shift Telework: Eligible for Telework Travel: Up to 25% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: WACO Job Location Address: 612 AUSTIN AVE

Other Locations: 0233,0277,0306,0577,0877,0911,0913,0914,0916,0917,0918,0919,0930,0931,0932,0933,0951,1230,5977,6077,6177,6877,7077,7277,7377,7537,7577,8077,8802,8803,11Z,120X,121X,18Z,19Z,35Z,38FX,3F2X1,47A,47C,47D,47E,47F,47G,47H,47J,47K,47L,47M,47N,47P,47Q,47R,47S,47T,47U,47V,47W,57A,70H,74D,81C0,81L0,81T0,82A0,83R0,86M0,8B000,8B100,8B200,8T000,8T100,9H000,PERS,PS,SEI20,YN

Brief Job Description

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates for the Content Development Area Manager position within the Access and Eligibility Services (AES), Office of Learning and Professional Development (OLPD). AES is driven by its mission to connect Texans to quality services by helping individuals and families access food, medical care, cash assistance, and other social services. The ideal candidate will thrive in an environment that values innovation, excellence, integrity, accountability, community, partnership, leading by example, and continuous improvement. The Content Development Area Manager performs advanced educational program development, implementation, and evaluation activities for AES training programs for new and tenured staff, supervisors, and managers. Work involves planning, coordinating, organizing, and assessing training programs, with emphasis on Basic Skills Training (BST), continuing skills training, state office administrative program training, and special projects. The position requires a thorough understanding of AES philosophies, goals, and objectives. Experience in social services or eligibility determination organizations is preferred. The position requires strong knowledge of leadership principles and practices; resource allocation, the ability to analyze training needs; and experience coordinating training development, evaluating training programs, and promoting current training services, methods, and techniques. The position manages technical content development tools, environments, and software. The position establishes goals and objectives, develops and approves schedules and standards, interacts routinely with staff at all levels, manages staff, directs evaluation activities, and represents the program area at meetings, conferences, seminars, panels, and project teams as needed. Work is performed under limited supervision, with considerable latitude for initiative and independent judgment.

Essential Job Functions

• Oversees and participates in ensuring the accuracy and timeliness of content development, exercise development, e-learning development, and training delivery. Ensures content development and training delivery meet program goals and customer needs. 30%
• Leads or participates in planning and developing specialized staff training and development programs, including customized and technology-based training. Collaborates through stakeholder meetings, project management workgroups, and special projects, to address program issues and coordinate, plan, and implement programs. 25%
• Directs daily unit operations, processes personnel actions, performance management, team building, provides staff guidance, establishes priorities and standards, and develops measurement tools to support program and division goals. 25%
• Oversees or prepares management reports, program proposals, responds to inquiries, conducts research, and identifies and shares internal and external professional development resources. 10%
• Interacts routinely with staff at all levels, internal and external to AES, including AES leadership, OLPD leadership, and staff. 5%
• Represents the program area at meetings, conferences, seminars, panels, and committees as needed. 5%

Knowledge, Skills and Abilities (KSAs)

• Local, state, and federal laws related to the program area.
• Public administration, management techniques, research techniques, marketing techniques, and program management processes.
• Adult education principles, practices, and techniques.
• Group processes, group dynamics, and interpersonal relations.
• Team structures and performance or behavioral assessments.
• Instructional design, content development, and training delivery.
• Learning management and learning content management systems.

Skill In

• Oral and written communication.
• Skill in evaluating, analyzing, reviewing, and making recommendations for training programs.

Ability To

• Formulate learning objectives.
• Assess training needs and performance.
• Demonstrate initiative and leadership.
• Prioritize workloads and supervise the work of others.
• Work effectively with a wide variety of personalities

Registrations, Licensure Requirements Or Certifications: “N/A”

Initial Screening Criteria: Professional experience in training development and delivery for adult learners (3 years minimum required).

Experience In

• Management or leadership, includes managing daily operations of an area, and developing and implementing creative solutions for problems or issues (2 years minimum required).
• Applying adult learning principles, practices and techniques to a curriculum, e-learning or blended environment (required).
• Managing a distributed workforce (preferred).
• Working in social services or eligibility determination organizations (preferred).
• Leading organizational transformation is preferred.
• Training and development work.
• Graduation from an accredited four-year college or university with major coursework in education, organizational development, human resources, or a related field is preferred. Experience and education may be substituted for one another.

This requisition is posted to fill one position. Flexible telework options may be available in accordance with HHSC policy. The position may require occasional travel for meetings or training; all HHS positions are subject to state and agency telework and travel policies. There will be oral questions and in-basket exercises as part of this selection process.

Active Duty, Military, Reservists, Guardsmen, And Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Waco