Area Manager - Commercial Services - Cleveland, OH

MasterCorp, Inc.; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

MasterCorp, Inc. is seeking an Area Manager to oversee day-to-day field operations for assigned accounts. You will ensure cleaning standards, safety, and client contracts are met while leading a team across multiple sites.

This role requires strong supervision, scheduling, budgeting, and travel to market sites, with opportunities to develop staff and drive excellence in service delivery. The position emphasizes teamwork and integrity in a dynamic workplace.

Qualifications

• Associate degree or equivalent work experience required.
• Minimum 2 years of progressive management in commercial cleaning.
• Experience supervising large teams and coordinating field operations.
• Knowledge of safety rules and occupational hazards.
• Travel up to 25% monthly.

Responsibilities

• Manage staffing levels across sites to meet labor budgets and deadlines.
• Identify training needs and ensure delivery.
• Coach and evaluate associates; conduct counseling when needed.
• Report injuries and incidents following proper procedures.
• Train staff on technical and administrative duties.
• Coordinate job scheduling and assign work.
• Visit client sites to verify contract compliance with standards.
• Control operating costs including labor, supplies, and equipment.
• Maintain inventories and place orders within budget.
• Prepare reports and correspondence related to work.

Skills

Staff management

Training & development

Operations coordination

Budget/ cost control

Microsoft Office Suite

Communication

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Job description

Join Our Team at MasterCorp, Inc.!

At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

Position Overview:

The Area Manager is responsible for the day-to-day field operations of their assigned accounts. The Area Manager is knowledgeable of commercial cleaning standards, processes, and protocols and ensures MasterCorp Commercial Services' (MCS) values and standards are met.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain staffing levels at each site to ensure work is completed timely with quality and according to labor budget
• Identify staff development and training needs and ensure that training occurs as needed.
• Evaluate and coach associates for success. If necessary, perform documented counseling with associates.
• Follow proper procedures for reporting work-related injuries or incidents.
• Train associates on technical and administrative duties.
• Respond to and ensure completion of work requests, building inspection notes, client requests, etc.
• Coordinate job scheduling and work assignments, set priorities as needed, and supervise the work of direct reports at existing accounts and new accounts.
• Maintain records, prepare reports, and compose correspondence relative to the work.
• Consistently visit client sites in order to ensure work is completed according to client contracts and MCS standards.
• Control costs related to operations to include but not limited to; labor, supplies, equipment, cell phones, etc.
• Maintain inventories of equipment and supplies, consumables and places orders for assigned accounts within budget.

Experience and Education Requirements:

• Associate's Degree in field related to position or equivalent combination of work experience and education.
• Two (2) years of progressive management responsibility in commercial cleaning operations.
• Proven experience in methods used in the cleaning of commercial properties.
• Demonstrated ability to train and supervise large numbers of associates.
• Knowledge of occupational hazards, safety rules and regulations.
• Proven ability to make appropriate decisions quickly and effectively.
• Proficient in Microsoft Office: Email, Word, Excel.
• Average of 25% travel on a monthly basis throughout market.

The Area Manager is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Commercial Services Management.

Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.