Area Manager, Commercial Cleaning Operations

Allied Universal; Brick Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Job summary

Diversified Maintenance is seeking an Area Manager to oversee janitorial staff across multiple New Jersey sites. You will ensure customer satisfaction by delivering quality service within budget and schedule constraints.

You will hire, coach, and develop staff; plan work orders, monitor quality, and maintain strong customer relationships through regular site visits and timely issue resolution.

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of management experience in a service-related industry, preferably janitorial industry.
• Business level oral and written communication skills; ability to speak, read, and write fluently in English.
• Ability to multitask and adapt to changing environments.
• Excellent customer service skills; active listening skills.
• Ability to lead and encourage teamwork; ability to negotiate and resolve conflict.

Responsibilities

• Selection and placement of janitorial personnel; hiring decisions, performance appraisals, design and implement career development and performance improvement plans
• Understand and champion the company's strategic principles, core values and people culture
• Assign duties and tasks to employees and inspect work for cleanliness and completion; review worked performed to ensure quality of service to our customers
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
• Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner
• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
• Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success
• Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service
• Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
• Document customer contacts and concerns on an on-going basis, and assist with follow through to ensure issues are resolved, delegate tasks to resolve customer concerns
• Monitor assigned accounts for work order opportunities and additional work that can be added to the contract
• Ensure all mandatory Quality Control site visits are completed and recorded
• Spend time at account locations to support outcomes to meet customer needs

Skills

Leadership

Customer service

English fluency

Communication

Education

High school diploma or equivalent

Job description

Diversified Maintenance is seeking an Area Manager to oversee janitorial staff across multiple New Jersey sites. You will ensure customer satisfaction by delivering quality service within budget and schedule constraints.

You will hire, coach, and develop staff; plan work orders, monitor quality, and maintain strong customer relationships through regular site visits and timely issue resolution.