Area Manager - Area 2

ZoomCare; Portland (OR); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K with employer match

Paid Time Off

Paid Holidays

Paid Parental Leave

Sabbatical Program

Job summary

ZoomCare seeks an Area Manager to lead a team of Clinic Associates and Medical Assistants, delivering best-in-class patient experiences across assigned clinics. You will coach staff, optimize clinic operations, and drive financial performance with strong focus on KPIs, change readiness, and brand-driven experiences.

You will spend substantial time in clinics, mentoring teams, analyzing workflows, and coordinating with leadership to ensure patient satisfaction and operational excellence across

Qualifications

• 1+ years of management experience required
• 3+ years preferred in retail or customer service leadership, preferably healthcare
• Strong analytical, problem-solving abilities
• Excellent verbal, written, and interpersonal skills
• Ability to travel between and visit clinics weekly

Responsibilities

• Lead a team of clinic staff and provide coaching in clinics
• Drive operational and financial performance including P&L and playbooks
• Ensure exceptional patient experience and develop clinic associates
• Establish KPIs to optimize workflow, visit volumes, and patient satisfaction
• Translate brand principles into tangible, customer-centric experiences
• Develop plans for scope of roles and career growth
• Provide monthly workflow and efficiency analyses
• Oversee facilities inventory across clinics
• Ensure compliance with laws and company policies
• Other duties as assigned

Skills

Management

Leadership

Coaching/mentoring

Analytical thinking

Communication

Travel between clinics

Education

Bachelor's degree in healthcare mgmt or related

Tools

Adobe

Google Suite

Microsoft Office

Slack

Job description

SUMMARY

At ZoomCare we are working hard to make healthcare easy. Our mission is to deliver innovative, high-quality, convenient healthcare when patients need it. We offer same-day, no-wait visits in urgent care, primary care, and specialty care and we're expanding from our roots in the Pacific Northwest to new markets. We hope you will apply to become part of our dedicated, fast-moving team of superstars!

Description

At ZoomCare we are working hard to make healthcare easy. Our mission is to deliver innovative, high-quality, convenient healthcare when patients need it. We offer same-day, no-wait visits in urgent care, primary care, and specialty care and we're expanding from our roots in the Pacific Northwest to new markets. We hope you will apply to become part of our dedicated, fast-moving team of superstars!

ZoomCare is seeking an Area Manager to join our team!

The Area Manager is responsible for leading a team of Clinic Associates (ZAs)/Medical Assistants (MAs) to deliver the best-in-class patient experience. The Area Manager will optimize and drive clinic performance for their assigned clinics by leading their team in the daily operations of the clinic. The Area Manager will spend most of their time in clinics providing coaching and feedback based on observed behavior, patient feedback and performance metrics.

SCHEDULE AND TRAINING

• Monday – Friday | 8:00am – 5:00pm
• Schedule varies based on business needs
• Available for Clinic Needs on evenings and weekends as needed
• Depending on the position and associated requirements, there may be additional mandatory training requirements.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done.
• Drive operational and financial performance including profit and loss, strategy development/deployment, and creation/execution of the operational playbook for all zones or facilities within the product line.
• Act as player/coach to mentor and lead a team of clinic staff. In addition to financial performance, you will have the opportunity to ensure the delivery of a beautiful experience for our patients and motivate and develop clinic associates.
• Manages and establishes key performance indicators for the assigned district that influence clinic workflow efficiency, visit volumes, and the patient experience.
• Drives business priorities and change readiness by creating an engaged and high performing team focused on execution.
• Play a key role in delighting Zoomers by translating our brand principles into tangible experiences from attracting to engaging to retaining. You’ll drive all facets of the overall user experience, inspire our teams and customers with bold, innovative and customer-centric ideas.
• Represent the needs of their team back to the leadership team in a concise and effective manner.
• Assess team member needs for scope of role, development needs, succession planning and clinic outcomes; create and promote development plans accordingly.
• Provides monthly analysis of workflows and clinic efficiencies related to delivery of the perfect visit and resource management.
• Oversees the facilities inventory management for each clinic in their area.
• Manage team performance and compliance with federal, state, and local laws in addition to company policies and processes.
• Other duties as assigned.

Qualifications

• High school diploma or GED equivalent, required.
• Bachelor's degree in healthcare management, business administration, or related field, preferred.
• 1+ years of management experience required, 3+ years, preferred.
• 3+ years of retail or customer service leadership, preferably in healthcare.
• Strong analytical, critical thinking, and problem-solving abilities.
• Excellent verbal, written, presentation, and interpersonal skills, and the ability to effectively communicate to business partners.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proven success managing a team of over 10 people.
• Proven success managing business results and metrics.
• Strong character demonstrating a high degree of flexibility and resilience.
• Ability to coach a team to achieve specific outcomes.
• Proficient in Adobe, Google Suite, Microsoft Office Suite, Slack or related software and an ability to quickly learn new technology systems.
• Vaccinated against COVID-19, Hepatitis B., MMR, PPD, Varicella (Chickenpox), and TD/TDAP.
• CPR/BLS Certified, or ability to become certified within 60 days of hire.
• Valid State issued non-commercial class driver’s license and ability to operate a motor vehicle.
• Ability to travel between and visit clinics for a majority of the work week, required.

Compensation Package

• Medical, Dental, Vision benefits
• 401K with employer match
• Paid Time Off, Paid Holidays, Paid Parental Leave, Sabbatical Program
• Salary Range: $80,000 - $95,000
• Other Compensation: May be eligible for other compensation such as bonuses

WORKING CONDITIONS

• Project timelines and work volume/deadlines may often require more than your scheduled hours per week or work outside of regular business hours to complete essential duties of this position.
• Prolonged periods of standing/sitting and working at a computer.
• Must wear a company-approved mask as needed.
• Fit tested for an N95 mask, must be clean shaven where the respirator seals to the face for fit testing or when wearing the respirator.
• Must reside in the Portland area and be able to travel to clinics weekly.

ZoomCare is committed to the safety and wellbeing of our employees and patients. Therefore, we require that patient-facing employees receive all required vaccinations, including, but not limited to, Hepatitis B., MMR, PPD, Varicella (Chickenpox), TD/TDAP, and all employees to receive COVID-19 as a condition of employment. Medical and religious exemptions or reasonable accommodations may apply.